Natwest Technical Issues

stormymonday

cottager wrote: »

Don't know if you'll have caught it earlier in the thread when it was mentioned, but someone working at the sharp end made a few posts somewhere quite different, and said last Sunday he was then on his 5th 12-hr shift in 4 days. Hasn't posted anything since about mid-week, so hope he was then on a well-earned break rather than fallen in a heap. He said some made redundant only very recently had been asked to return on short-term contracts to help, and in fact he'd also been due to be 'let go'.

It will be tough to keep up that schedule. The issues is not just the time spent in the workplace. Most IT staff could probably manage 7 days of 12 hour shifts doing routine work. The problem is that in this type of crisis the stress levels on technical staff simply go into the stratosphere. Not only will they have to unpick the logistical and technical issues resulting from the initial failure but they will also have to cope with a senior managers that will be harrying them every step of the way. They are likely to be spending more time attending meetings, providing update reports and submitting plans up the management chain than catching up with the back log of work. Moreover, there are bound to be mini crises and setbacks all along the road to recovering the system Added together the stress of these factors frazzles staff quite quickly. All the people I know in this line of work usually offer up prayers to the gods of IT that they will be spared this type of scenario.Thats why I like to end my IT team meetings with the old Hill Street Blues line 'Lets Be Careful Out There'

falko89

chambta wrote: »

I agree. Personally I'm exhausted (yeah I appreciate it's not a 'proper' man's job') after the early starts and late finishes this week.

I have nothing but praise for the front line staff dealing with this mess. As I say anyone I've spoke to has been more than helpful, it's just a shame your all pretty much in the dark as the rest of us. God knows when this hash is gonna be eventually sorted but if anyone deserves a bonus out of this it should be the staff on the front line in my opinion, excellent service in a shambles of a situation.

trikidy

What date did all of this technical issues begin please?

dark_lady

All this still going on and yet there was NOTHING about this on Question Time the other night. Zip Zilch Nada.
Anyone would think it was a deliberate media blackout.

Agricolae

trikidy wrote: »

What date did all of this technical issues begin please?

I believe the issues were first detected late on 19th June and the full effect on customer accounts was realised by 21st June.

cottager

dark_lady wrote: »

All this still going on and yet there was NOTHING about this on Question Time the other night. Zip Zilch Nada.
Anyone would think it was a deliberate media blackout.

I was quite looking forward to it getting an airing there too, but by then Mr Diamond had got the headlines -- probably to some relief on Mr Hester's part. Temporarily anyway. 'They' seem to think RBS will be among other banks involved.

LadyCoupon

Morning everyone, I phoned them up yesterday morning as a cheque we had paid in wasn't showing up on the statement, they told me it would show Monday. Anyway, me thinking, I'm gonna ring back to speak to someone else to see if they give the same answer, which they did, so that was two people tell me it would show on Monday. I have just phoned them up just now and they tell me they have received an email about 10 minutes ago to say that it will now be Tuesday for the update. So who knows, if someone else speaks to them about cheques showing, maybe they will get a different answer. Just sit and wait for it to show I suppose.

dalek

I get the impression from peoples experiences here, that they just say anything/make it up to get you off the phone!

pink68

After logging a complaint online I have had a phone call from NW to say my missing BACS payment will show Tuesday morning.

So fingers crossed!

spike7451

Agricolae wrote: »

I believe the issues were first detected late on 19th June and the full effect on customer accounts was realised by 21st June.

I believe it started the week before,my reasoning is this.The week before,my ESA was late,so I called up my car insurers to find out the DD had already been presented.So I made a debit card payment,believing it had been returned.
The following Tuesday (19th),I checked my online banking to see I was -£35 with both the debit card & dd showing as deducted from my account on 13th.On contacting my insurers,I was informed they only had the debit card payment.
Now my understanding was that if you go overdrawn,the DD fails & the value of the DD is credited to your account on the same day,yet it took nearly a week this time & I had to call Ulster Bank,who sorted it on the 19th when I called in & 'waived' the usual £10 failed DD fee..