Natwest Technical Issues

runninglea

It got worse for our company yesterday - the branch was shut with a piece of scrappy paper on the door. Not explaining why!

Probably a good thing as we were trying to pay in!

Just been on bankline now and they have took a payment of 56K twice, one on 21/6 and other on 22/6.

Rang up helpline who said it will correct itself but unsure when.

Took us overdrawn by a lot of money and also don't/can't pay anyone else until our account is sorted

Debt_Free_Chick

cepheus wrote: »

Classic Mail stuff it's all the fault of foreigners, but if it is then it is mismanagement by someone over here.

The inquest into what caused the catastrophic IT error has begun and reports have suggested that one hapless Indian technician may have been responsible.

The ‘inexperienced operative’ erased a massive swathe of information during a routine software upgrade for the Royal Bank of Scotland and its subsidiaries NatWest and Ulster Bank, according technology website The Register.

The worker was understood to have been part of a team recruited in Hyderabad after the bank laid off more than 20,000 UK staff and outsourced work abroad.

Deleted information had to be painstakingly re-entered into the bank group’s computer system, stalling an estimated 100million transactions.

The site reported that the computer operator was carrying out an upgrade to the CA-7 software banks use to run their vast network of transactions.
As he checked the update, he accidentally erased a mass of data, the site claimed, adding: ‘A major error was made. An inexperienced person cleared the whole queue... they erased all the scheduling.’

RBS refused to comment on the claims.

A source told the Daily Mail the problems were exacerbated because the botched update was applied to both the banks’ back-up systems and the live computer.

Read more: http://www.thisismoney.co.uk/money/markets/article-2165332/NatWest-glitch-RBS-shares-fall-insuiders-claim-Indian-technician-cause-meltdown.html#ixzz1yyziBPs8

There are far more educated guesses on The Register here

An anonymous poster who apparently works for RBS has seen the Incident Report and states that the first name on it (purporting to identify where the problem started) is not Indian.

Fascinating thread on The Register.

spike7451

Phoned up ESA today & they're making an emergency payment into my bank today,couldn't (or wouldn't) tell me why it wasn't made,but it'll be interesting to see how long it takes,as the one the other week took 2 hours to clear into my account..

bagpuss38

I'm with Think banking (RBS) and have been waitng since saturday for any money
All I get is the texts below....

We are extremely sorry to say that the technical problems at RBS mean that once again we are unable to credit your account with the funds you were expecting yesterday, Tuesday 26th June.

[Deleted User]

bagpuss38 wrote: »

I'm with Think banking (RBS) and have been waitng since saturday for any money
All I get is the texts below....

We are extremely sorry to say that the technical problems at RBS mean that once again we are unable to credit your account with the funds you were expecting yesterday, Tuesday 26th June.

Same here, but get this. I just got another text from them 2 hours after my last one. It was exactly the same, except at the end it says "We apologise for any confusion caused by the earlier text" :huh: Do they really have a clue what they're doing??

OLLIESMUMMY08

Ostrava wrote: »

Same here, but get this. I just got another text from them 2 hours after my last one. It was exactly the same, except at the end it says "We apologise for any confusion caused by the earlier text" :huh: Do they really have a clue what they're doing??

I got the same text messages, phoned them 80 or 90 times yesterday because I haven't got 2 pennies to rub together at the moment, and had to miss 2 of my sons hospital appointments because I needed petrol. You can't ever get through to access their so called emergency funds, and because my husband banks with them too, his wages didn't get paid in Friday either.
What do they expect us to do? I'm so angry I could cry at the moment!

Dr_Cuckoo3

There is information on the Thinkbanking website

http://www.thinkbanking.co.uk/news-advice/your-questions-answered-0-3907-0.htm

"We’ve got additional staff working to answer calls from customers and have set up a special number that is free to call from most mobiles and landlines (0330 440 7100). We’ve also been extending our opening hours. Where customers need access to emergency cash, we’ve been making that available to them and we will continue to do this"

"What can I do if I need emergency cash for food and bills?

Please call us, we’ve already helped many of our customers with emergency cash and we’re able to credit funds directly to your Card Account for you to use."

OLLIESMUMMY08

Yeah they've had that on there for 3 days now, and the free phone number is engaged permanently from 8am - 9pm. Tried all day yesterday.

pqrdef

runninglea wrote: »

the branch was shut with a piece of scrappy paper on the door.

Phone the BBC and start a panic.

doelani

Matt1979 wrote: »

well i got one of the 5 payments i was expecting into my ulster bank this morning so going on that basis they are 1 week behind with processing though im still waiting for the rest i at least i have got some money at last

Matt was the payment you received due last thursday ? the reason I ask is my balance has reduced although I cannot see what for there are no DD on this account and think it was a debit card payment I made last week. Really hoping this is the start of things getting right