Natwest Technical Issues

falko89

Ulsterbank just took £50 out of my account leaving me -£43 no sign of 2 sets of wages, tax credits or child benefit. B@stards

Olive_Oyl

razorbladekisses wrote: »

Did anyone have trouble paying with a Natwest debit card yesterday? I tried twice yesterday and it was declined on both ocassions even though there was money in the account.

Yes mine was declined twice. Natwest are aware of it .

Debt_Free_Chick

terra_ferma wrote: »

couldn't find it, I bet the other posters didn't appreciate his contribution, looking at the comments most are UK based IT people who are not happy about outsourcing abroad....

Bottom of page 3 posted at 1300 GMT on 26 June

"I have seen the incident record from when this started (17/6) and it isn't an Indian name on the ticket for the backout procedure (not until the job got handed over at any rate).

An upgrade from v11.1 to v11.3 of the CA7 software went wrong though, that much is clear."


I didn't see any adverse reaction from the others. Quite the contrary - the consensus is largely "These things happen".

Debt_Free_Chick

expat_mike wrote: »

Any comments anyone ?

Perhaps you should follow the claims procedure first and allow NatWest to deal with your claim, privately. I'm not surprised that they're refusing to discuss personal claims on a public website.

Matt1979

doelani wrote: »

Matt was the payment you received due last thursday ? the reason I ask is my balance has reduced although I cannot see what for there are no DD on this account and think it was a debit card payment I made last week. Really hoping this is the start of things getting right

yes it was for a payment from last wednesday and thursday that i got today but im still waiting for for other payments for friday, saturday/monday

doelani

Matt1979 wrote: »

yes it was for a payment from last wednesday and thursday that i got today but im still waiting for for other payments for friday, saturday/monday

thanks


hopefully won't be to long

cottager

Been monitoring the IdeasBank posts on and off for the past few days -- obviously not looking at every one as there are so many, or every response, but I did just see a NatWest response to one post which included these words:
'We can confirm that any fees and charges (including those imposed by a third party) will be fully refunded.'

But I assume this is still their own customers they are referring to and they probably haven't committed themselves any further at this stage. The advice from the Payments Council at this point, if you're the customer of a 3rd-party bank caught up in it, is still to approach your own bank first and, most importantly, keep notes and evidence of exactly how and when you were disadvantaged:
http://www.paymentscouncil.org.uk/media_centre/press_releases/-/page/2161/
(which of course applies to any NatWest/RBS/Ulster customer as well).

There's still going to be a lot to come out in the wash on this issue, and I imagine a good deal on the question of wider compensation won't be established till further on down the line when regulators and others have scrutinised it... and also because the full picture on who's been charged what, or how they may be penalised, will also take time to become clear, e.g. when the next bill, c/card or bank statement arrives, when the next charging cycle completes, when people check their credit records etc etc.

It may be hard to believe, but I also wouldn't be surprised if many people are still blissfully unaware of what's been happening recently, and won't know till some piece of paper arrives through their door with unexpected charges or penalties.

spike7451

doelani wrote: »

thats good to know something is going into the accounts, now if everything else would just start working.

And my debit card is working as it should as the payment to O2 for my phone/bband & the money I just took out of the ATM are reflecting withdrawls on my online banking.

doelani

spike7451 wrote: »

And my debit card is working as it should as the payment to O2 for my phone/bband & the money I just took out of the ATM are reflecting withdrawls on my online banking.

I have been using debit card and cash machines all through and working ok, only issue is the account is now almost empty as this is not main account.

Our main account that wages go into and direct debits comes out of does not have a card, never got one as only use it to pay bills and transfer money out of so just have to wait until it updates online.

pqrdef

expat_mike wrote: »

Perhaps the small claims court is worth a visit to wake them up as any legal precedent to the advantage of the consumer would certainly focus their minds. It worked before thanks to this web site and maybe it could work again and bring a balance to the one sided T&C's that banks enjoy at our our expense !

NatWest's lawyers will be earning their keep on this one, and they'll be under pressure from the other banks.

On the one hand, nobody will want to see compensation paid for consequential losses.

On the other hand, they'll be even keener that the courts don't get the chance to make any unfortunate rulings, e.g that "no liability for consequential losses" is an unfair contract term.