Natwest Technical Issues

stclair

rb10 wrote: »

A very good point that many people won't be able to pass credit checks etc to get an account elsewhere.

I understand that the overall quality of Natwest's current account book is poorer than that of most other banks (primarily due to their strategy in acquisition of accounts - provide 0% interest and nothing great in terms of customer service, and you get the lower quality customers).

However, the problems of the last week are only going to exacerbate the problem - many of the 'good' customers will open accounts elsewhere, meaning Natwest get left with those customers that no one else wants.

Totally then there will be all the ones that have large overdrafts that won't be in a position to pay it off etc.

GooliesOfFire

It's taking way too long...

[Deleted User]

spike7451 wrote: »

Check to see if it's been paid,because when I phoned them today to find out how much I was due,I was told it hadn't been paid.

Rang them this morning. They made the payment last week. It should have cleared Saturday as usual. Woke up to find another text message from Think Banking apologising for failing to credit my account yet again. I'm going to book a shopping delivery before they take the money I have left and use it on direct debits so I have some food to eat.

DonnySaver

My NatWest account still appears to be 24 hours behind.

runninglea

I must have known, I opened up another account last monday which is all up and running.

It didn't help though as my employers use the natwest bacs system to pay our wages

beaujolais-nouveau

TheBanker wrote: »

No, I don't think it is. I believe the reports of an IT failure. The patterns of transactions being credited and debited and credited again tie in with that.

It is an IT failure as the result of a raid having to be aborted by stopping the script that was raiding the bank. Ie data files corrupted and being rebuilt manually.

TheBanker wrote: »

If it was fraud on a grand scale, internet banking would not be available to anyone.

I don't follow your logic. Any of the raided banks could turn off Internet banking but probably decided not to do so and risk a wholesale panic and run on the bank. Think of it, tv pictures broadcast around the globe of queues of people outside every branch in the UK waiting to withdraw ALL their money - just before we host the 2012 Olympics.

Matt1979

well i got one of the 5 payments i was expecting into my ulster bank this morning so going on that basis they are 1 week behind with processing though im still waiting for the rest i at least i have got some money at last

cepheus

Classic Mail stuff it's all the fault of foreigners, but if it is then it is mismanagement by someone over here.

The inquest into what caused the catastrophic IT error has begun and reports have suggested that one hapless Indian technician may have been responsible.

The ‘inexperienced operative’ erased a massive swathe of information during a routine software upgrade for the Royal Bank of Scotland and its subsidiaries NatWest and Ulster Bank, according technology website The Register.

The worker was understood to have been part of a team recruited in Hyderabad after the bank laid off more than 20,000 UK staff and outsourced work abroad.

Deleted information had to be painstakingly re-entered into the bank group’s computer system, stalling an estimated 100million transactions.

The site reported that the computer operator was carrying out an upgrade to the CA-7 software banks use to run their vast network of transactions.
As he checked the update, he accidentally erased a mass of data, the site claimed, adding: ‘A major error was made. An inexperienced person cleared the whole queue... they erased all the scheduling.’

RBS refused to comment on the claims.

A source told the Daily Mail the problems were exacerbated because the botched update was applied to both the banks’ back-up systems and the live computer.

Read more: http://www.thisismoney.co.uk/money/markets/article-2165332/NatWest-glitch-RBS-shares-fall-insuiders-claim-Indian-technician-cause-meltdown.html#ixzz1yyziBPs8

dalek

99% Fixed.........

terra_ferma

cepheus wrote: »

Classic Mail stuff it's all the fault of foreigners, but if it is then it is mismanagement by someone over here.

The inquest into what caused the catastrophic IT error has begun and reports have suggested that one hapless Indian technician may have been responsible.

The ‘inexperienced operative’ erased a massive swathe of information during a routine software upgrade for the Royal Bank of Scotland and its subsidiaries NatWest and Ulster Bank, according technology website The Register.

The worker was understood to have been part of a team recruited in Hyderabad after the bank laid off more than 20,000 UK staff and outsourced work abroad.

Deleted information had to be painstakingly re-entered into the bank group’s computer system, stalling an estimated 100million transactions.

The site reported that the computer operator was carrying out an upgrade to the CA-7 software banks use to run their vast network of transactions.
As he checked the update, he accidentally erased a mass of data, the site claimed, adding: ‘A major error was made. An inexperienced person cleared the whole queue... they erased all the scheduling.’

RBS refused to comment on the claims.

A source told the Daily Mail the problems were exacerbated because the botched update was applied to both the banks’ back-up systems and the live computer.

Read more: http://www.thisismoney.co.uk/money/markets/article-2165332/NatWest-glitch-RBS-shares-fall-insuiders-claim-Indian-technician-cause-meltdown.html#ixzz1yyziBPs8

I agree, allowing an inexperienced member of staff to access/modify mission critical systems, and back-up as well, is totally the bank's fault!
Even if he was totally incompetent, or misunderstood instructions, the buck does not stop in India!