Natwest Technical Issues

LadyCoupon

Someone post that on here the other day, it's fab.

Debt_Free_Chick

Source at the end ....

"CA7 was updated to a new level last weekend. It was causing problems with the schedules on Monday so was backed out on Tuesday. The backout caused the "queue" of jobs for that batch to be unexpectedly deleted. "

This is consistent with comments of RBS spokesman on Channel 4 news last night.

"RBS wasn't actually affected directly as the schedule is on a different LPAR - however focus was on NWB & UB and normal everyday errors on RBS side were not getting dealt with."

This is consistent with my own experience, as an RBS customer i.e. not impacted at all. LPAR is, AIUI, a separate partition on the Bank's mainframe computer i.e. it was isolated from the partitions affected, which were for NatWest & Ulster Bank.

"Not sure why DR wasn't invoked to be honest, but it wouldn't have made much difference as we'd still have been hours behind on our batches."

" I'm sure that the discussions were had about DR and there must have been a good reason why it wasn't invoked. In truth DR is great in certain circumstances if it works, but in this one it wouldn't have. Obviously I can't go into too much detail here, but although the outsourcing to India did not cause the initial problem, the recovery has prompted questions to be asked as to who thought dumping over 50% of the UK support staff was a good idea - indeed people made redundant less than a month ago have now been offered short term contracts to come back and help. Unfortunately, the balance sheet and pressure from the government to become independent again hasn't helped in the outsourcing/offshoring decision and I speak as a someone who was due to have been made redundant two weeks ago. "

DR = Disaster Recovery

Source: as is obvious from the above, someone actually involved at RBS, posting on another forum elsewhere.

Fascinating stuff - well, to a saddo like me who simply has to "understand and rationalise" everything in the World :rotfl:

At a guess, backing out the CA7 upgrade seems to have resulted in some unexpected issues - like deletion of the jobs in the queue. Normally, a "restore" is the first option anyone would try, but it seems like the restore option didn't work. Perhaps this is why RBS is looking to see whether it has a case to sue CA Technologies? Perhaps CA's code caused the unforeseen deletions resulting from the rollback?

BTW this guy is on his 5th 12-hour shift in four days :eek:

cepheus

Debt_Free_Chick wrote: »

Sorry if this has been posted already, but I couldn't recall seeing it.

If you're thoroughly hacked off by all of this - and let's face it, who wouldn't be - do have a listen to this guy's lyrics, sung to the tune of Go West, on YouTube.

I promise it will cheer you up - just a little, for just a little while

http://www.youtube.com/watch?v=-o1tHVa7VV4&feature=youtu.be&a

Thats funny, great mixing, and he's a good mimic of the Pet Shop Boys.

More like the Wild West, bunch of cowboys!

lovepepper2012

It's now day two of me overdrawn balance and missing payment using the Cash & Deposit machine which processed fine Monday but had disappeared by Tuesday morning.

Have decided to apply for the Halifax Switch for £100 offer, hopefully I'll be accepted.

Mulled things over and given the fact the lady I spoke to in branch Tuesday morning was too busy berating me for holding a few savings accounts with NatWest and organising me a review with an advisor (translation: we want to sell you a packaged account you'll not benefit from) than actually sorting out the fact I can't use my account until it's sorted !!!!ed me off once and for all.

I feel desperately sorry for those who are far worse off than me, I know I'm one of the 'luckier' ones.

Mandelbrot

Some of you will know that RBS occasionally issue commemorative banknotes.
Perhaps they ought to bring out a special £100 note and give one to each customer that they have mucked around over the past week.
The artwork could be depicting Stephen Hester in the guise of Roman Emperor Nero. (Fiddling away while Rome burned.) :mad:

alw

Well finally pleased to report everything now showing as normal, took 7 days but finally got there, hope everyone else gets sorted soon.

falko89

Anyone else still having issues with Ulster Bank? Pay etc still hasn't arrived. Today's tax credits etc didn't go in either and no sign of last weeks either.

doelani

falko89 wrote: »

Anyone else still having issues with Ulster Bank? Pay etc still hasn't arrived. Today's tax credits etc didn't go in either and no sign of last weeks either.

Yes still nothing. :mad:

pink68

Still waiting for a credit that shold have arrived last Friday by BACS.

Went in branch and got all the pleasantries from the staff and an offer of cash.

I dont need the cash I want the money that is mine so i can pay the NW credit card bill that wont be getting paid until these expenses are in.

Cant understand (and I am an ex NW employee!) why they are not keeping a track of these queries??? How will they know they've resolved the issues if they arent keeping a record of those affected.

I am seriously fed up now that they seem to have their heads in the sand, we dont want pleasantries we want our money!

willo65

pink68 wrote: »

Still waiting for a credit that shold have arrived last Friday by BACS.

Went in branch and got all the pleasantries from the staff and an offer of cash.

I dont need the cash I want the money that is mine so i can pay the NW credit card bill that wont be getting paid until these expenses are in.

Cant understand (and I am an ex NW employee!) why they are not keeping a track of these queries??? How will they know they've resolved the issues if they arent keeping a record of those affected.

I am seriously fed up now that they seem to have their heads in the sand, we dont want pleasantries we want our money!

From what you have said you were offered your money? They can do a cash withdrawal and pay onto your credit card. I don't see a problem unless they have said you can't have the money?