Natwest Technical Issues

scattykat

My account is upto date just due wages again tomorrow and i need to get car tax as runs out Saturday so be hoping money goes in as normal tomorrow

Blackpool_Saver

mine seems to be sorted out now too, how odd that some still are not. I feel really sorry for the people still affected. I am also very aware that it could go wrong at any time again. I wont be taking it for granted that the bank will get it right any more that's for sure. All trust and faith has gone.

alfchild

I haven't a clue whats goin on with my account. we go on holiday saturday just looked on my account and its -£95 and I only get paided £150 friday so not happy at all, my payment finally went in monday but debits have been all over. Its a total mess up and totally messed up the holiday when I have to get food and fuel out of this. Abit stuck what to do tbh

pink68

willo65 wrote: »

From what you have said you were offered your money? They can do a cash withdrawal and pay onto your credit card. I don't see a problem unless they have said you can't have the money?

No i wasnt offered my money. i was offered some cash. i do not NEED some cash. I have cash. I have savings accounts wiht them and credit cards with them and have all the cash i need thanks.

THE PROBLEM is that they presently have £530 of my employers/my money. I have banked with them since 1987, and despite everything thrown against them over the years have remained loyal.

THE PROBLEM is I dont want to check every day whether they've FOUND this money. It should be in my account or returned to my employers account. Simples.

I've been patient with them, I havent made a fuss. But now it's getting SILLY! I cant afford to lose this money. And they dont want to record the fact it is even missing. poor management that is.

pqrdef

Techhead wrote: »

In my opinion, the ongoing problems are another example of banks putting cost savings before customers and then paying the price in reduced profit.

So rather than a credit to the accounts, I think we need a sea change in the way banks are run.

Well RBS's IT department was obviously an accident waiting to happen. And it won't be the only one.

It's been clear for years that banks' IT systems were falling apart and heading for a meltdown, the result of managements demanding continual changes and under-resourcing the work. IT directors are under constant pressure to deliver more for less, which they can appear to do, until it all goes belly-up.

Other organisations are in the same boat, but banks really can't afford to be. They need to raise their game several divisions higher than where they're currently playing. Even when everything works, security is poor, payment systems are poor, websites are poor.

Unsurprisingly, the banks have failed to grasp the nettle. In this country, the wrong people float to the top. How much did Hester understand about the state of his IT? How much did Goodwin ever know? Less than their customers could have told them.

The first thing the banks need is some directors who aren't bankers.

Debt_Free_Chick

I've worked for three banks. Back Office IT systems were woeful, especially your bog-standard PC.

The systems on the trading desks in the investment bank were second-to-none, though.

Go figure

Similarly, online banking systems give the appearance of being great ... but it's an illusion, as the past week has demonstrated. What you see online is not what's on the back office system!

sproggi

I thought that I had got away without too many problems, but I may have spoken too soon.

Money due to go into my account last Thursday went in on Friday, not much of a problem for me as I had everything that I needed.

Friday I went into my local Natwest branch and drew out some money to ensure that I had cash if the problems continued.

Yesterday afternoon my account was finally updated showing the cash withdrawal.

I logged on to my account this morning to find that they had debited the same cash withdrawal for a second time, one shows as 'cash' withdrawal and the other shows as 'card number' withdrawal.

Braved town (I hate market day chaos) and went into the bank and was told that the manager was having to go through all transactions for last Thursday and Friday manually to check for double credits and debits, the teller herself had had her account credited twice and no idea on how long it would take.

I have just about all of my DD's due out on 1st, so holding my breath that they get it sorted in time.

I am not sure if this is just my branch or whether it is a nationwide issue, but it looks like there are still more problems cropping up from all this.

Mandelbrot

sproggi wrote: »

I logged on to my account this morning to find that they had debited the same cash withdrawal for a second time, one shows as 'cash' withdrawal and the other shows as 'card number' withdrawal.

Braved town (I hate market day chaos) and went into the bank and was told that the manager was having to go through all transactions for last Thursday and Friday manually to check for double credits and debits, the teller herself had had her account credited twice and no idea on how long it would take.
...
I am not sure if this is just my branch or whether it is a nationwide issue, but it looks like there are still more problems cropping up from all this.

From the way things are being 'recovered', I suspect there will be quite a lot of this to be done. Then they will move on to the complaints from customers about 'missing' transactions.

fluffy70

pqrdef wrote: »

Well RBS's IT department was obviously an accident waiting to happen. And it won't be the only one.

It's been clear for years that banks' IT systems were falling apart and heading for a meltdown, the result of managements demanding continual changes and under-resourcing the work. IT directors are under constant pressure to deliver more for less, which they can appear to do, until it all goes belly-up.

In half agreement with that statement pqrdef - knowing that RBS have just made my brother redundant after 25 years with them in their IT department in Head Office. Luckily for him - this whole thing has blown up while he has been laying on a beach on his wedding anniversary holiday far far away and he would have been ordinarily on call and working 24/7 to try to fix this debacle.

SnowTiger

epm-84 wrote: »

I imagine if Santander did not give incentives for joining and staying with them that they would have a lot less customers considering they are consistently voted worst for customer service.

A statement off Stephen Hester relating to the problem will not attract new customers or stop old ones from leaving by itself, neither will fixing the problem in itself or compensating customers. However, a combination of these could.

I've been with Natwest for nearly six years. I joined them simply because I live in a fairly remote place and they have the nearest branch to me. Unfortunately, to me, their range of accounts seem to be extremely poor.

I jumped ship to Santander (don't laugh) a few months ago. I've just received my £100 welcome bonus from them, and I earn 5% interest on the first £2,500 in my current account for the first year. Natwest, on the other hand, don't pay interest on current accounts and keep trying to get customers to switch to paid for alternatives.

I still have four Natwest accounts open (two current and two savings), but there's only about £100 in them. I've kept them open as a back up for when Santander mucks things up. Who'd have thought Natwest would get there first?

As you suggest, Natwest are going to have to do something to retain customers and attract new ones. There wasn't much of an incentive to be with them before these problems, let alone stay with them now.