Natwest Technical Issues

Debt_Free_Chick

chinwoman wrote: »

Well amazingly our debits are now showing BUT a payment that went in last Friday and showed friday and Saturday until 11am has still vanished into cyber space. If they can show debits how come my credit has vanished. Getting more annoyed by the day

Debits & credits are held on different data files. They're having to backtrack and run all the thousands of files with millions of transactions on them one by one. That's why Friday's credit has disappeared - they've had to undo it, run some other data files that were originally ahead in the queue and then, eventually, they'll get around to the file which has your credit on it.

I'm sure all will be well, soon

KeepHopeAlive

Finally my wages have went in this morning !
I bank with Halifax and my employer banks with RBS/Natwest, they were supposed to go in on Friday.

I had phoned my bank twice previously asking for help but obviously
they weren't prepared to do that. Yesterday when i phoned i asked
to speak to a manager and the member of staff said "no problem we
will get the manager to phone you asap."
I responded by asking "Can you tell me what kind of time-frame can i expect the call because anytime i am told this nobody ever phones back"

I wait for an answer for about 30 seconds and she hangs up on me.
Needless to say if my money hadn't went in today i was going in to my
branch like the tazmanian devil today !! haha

brogusblue

Been trying to get through to my bank now for 2 hours .. still engaged.. :mad:

Mikazaru

Hmm, after thinking everything was sorted, some of my transactions from Friday have disappeared and been retaken today. They were showing yesterday and so I moved some money to savings, now they are showing as taken today and my balance is completely different to what it should be. Bizarre.

epm-84

epm-84 wrote: »

The last two transactions have disappeared from my RBS current account. They were there on Friday but have vanished from both the mini statement and online banking today.

Now one has reappeared (a branch pay in) but the other a BACS is still missing.

epm-84

doelani wrote: »

already asked this and branch have said they cannot put a overdraft onto accounts until everything is up and running again

I don't understand the problem. If they are not charging customers who get charges/fees as a result of their error then surely entering in to unauthorised overdraft comes under this.

Unless you've got a basic bank account and need to change bank account to be able to go overdrawn then why do they need to change anything?

tranmereforever

Judging by the comments on here I would suggest they are nowhere near 99% fixed of all problems as claimed

pmduk

Not charging somebody is something that can be implemented after the systems are working properly. If they were able to access accounts to organise this now, I suspect there wouldn't even be a problem to solve.

Having said that, all my transactions now appear.

dippykitty

My account appears to be up-to-date now. I made a few debit card transactions on Fri, some of which are down as Fri and some of which are down for yesterday! The actual balance seems correct though and the cheque I paid in on Fri afternoon seems to have cleared today strangely enough (usually doesn't clear until Wed).

epm-84

tranmereforever wrote: »

Judging by the comments on here I would suggest they are nowhere near 99% fixed of all problems as claimed

99% of how many though? If there's a million transactions that were affected then that's still 10,000 transactions to fix if only 99% are fixed and those 10,000 transactions may be mostly payments in to bank accounts and not those out.