Natwest Technical Issues

ChiefGrasscutter

andyf3050 wrote: »

As tax payers we're all owed money by these banks and it's about time they started paying us back...!!

Could you make up your mind and decide which option you want:

They can either make their UK staff redundant, move the work to a cheaper foreign destination, thereby making the bank cheaper to run and hence having more money to pay back to us the tax payer. All with the higher risk it will all go wrong of course.

Or they can keep the business operations in the UK and have it more resilient to breakdowns, while employing more UK based people. However this will cost more and hence they will have less money available and won't be able pay us the taxpayer back as quickly.

So which do you want?
The public seemingly want to have their cake and eat it to quote an old expression.
What happens is everyone wants everything cheaper....until it goes wrong of course then everyone suddenly changes their tune rapidly and wails about how they shouldn't have done that...if only they hadn't changed this etc etc.

nilrem_2

ChiefGrasscutter wrote: »

Could you make up your mind and decide which option you want:

They can either make their UK staff redundant, move the work to a cheaper foreign destination, thereby making the bank cheaper to run and hence having more money to pay back to us the tax payer. All with the higher risk it will all go wrong of course.

Or they can keep the business operations in the UK and have it more resilient to breakdowns, while employing more UK based people. However this will cost more and hence they will have less money available and won't be able pay us the taxpayer back as quickly.

So which do you want?
The public seemingly want to have their cake and eat it to quote an old expression.
What happens is everyone wants everything cheaper....until it goes wrong of course then everyone suddenly changes their tune rapidly and wails about how they shouldn't have done that...if only they hadn't changed this etc etc.

I think what people want is fairness, most would want the bank to stay British and be run from Britain, they also want the front line staff to be paid a decent wage for their hard work (99% of the staff are very good).

What they don't like is to see the massive amounts paid to directors such as Stephen Hester and his ilk, let's face it if Mr Hester were abducted by extraterrestrials this evening RBS would almost certainly carry on just fine without him! :eek:

davethorp

worldtraveller wrote: »

Worried NatWest customers are being targeted by bogus "phishing" emails promising them access to their accounts if they reveal their passwords.

Similar emails have been around for years and many consumers know that they should ignore them. But experts warn that the latest opportunistic campaign, cleverly designed to play on the anxiety of NatWest customers locked out of their accounts, could cause some to drop their guard.

One fake email, purporting to be from Stephen Hester, the head of RBS, apologises the problems at RBS and says a "security upgrade" requires them to update their information.

But if customers follow the web link in the email, they are taken to an "incredibly realistic" copy of the NatWest website.

If they do enter their account details on the fake site, the fraudsters will be able to log in to their account and steal all their money.


The bogus email to NatWest customers (left) and the email actually sent by the bank to apologise for the system failure

Telegraph.co.uk

Cant say I'm surprised. I actually thought to myself before that I bet the phishers start to take advantage of the situation

cottager

From looking at our accounts, catch-ups seem to have reached Friday but aren't yet complete: Friday credits into the account are showing, but not yet payments out.

One account is for a small business, so this may have some small relevance to others waiting for payments from NatWest accounts, but obviously I can only say what's happened with ours so far, which may not be common to all.

What's also important is that as a sole trader we're allowed to use the ordinary online banking service which any personal customer does, so our payments out are by same-day Faster Payments, rather than by BACS which takes longer. The majority of employers larger than us would probably use BACS.

Our Thursday payments have gone out today, Monday, and one supplier has confirmed they did also receive it today (HSBC a/c) -- so it looks like I can probably believe what online banking is now telling me.

I wasn't expecting any credits directly into the a/c on Thursday. I only banked a few cheques in-branch: after registering and then disappearing again, this credit has now reappeared and the total added today to the available balance (as usual for a Thursday banking).

So as far as we're concerned, Thursday now seems taken care of, the only casualty being the FPs outwards which only left the a/c today.

For Friday:
Expected inward BACS credit is now showing (with Friday's date) from the merchant for card payments taken. Another Friday credit is from a customer who pays by BACS. I assume these both left their banks (non-NatWest) on Wednesday.

Payments due out on Friday are not yet showing. One was to our employee and as of mid-afternoon it hadn't arrived (HSBC), so I've paid him again and we'll make an adjustment at the end of the week when his weekly pay's due again. I've no doubt he will get the first one which he should have had on Friday; it's just a case of when it arrives. Today's duplicate/repeat FP to his a/c has arrived safely.

Another Friday payment was to HMRC for monthly PAYE. If our employee hasn't had his, they won't have had that either, and we could be in for a penalty.

Today, Monday, there's a further expected credit from the c/card merchant, but again it's come in from a non-NatWest a/c.

For payments expected by BACS (from a NatWest a/c) it seems to me that when they're received will depend on when they're processed. For our FP transactions, if Thursday's have gone out today, it could be they're now working on Friday's backlog. If so I hope these may reach their destinations tomorrow after the overnight processing run -- but again, these are non-BACS in our case.

Without an in-depth knowledge of how missed BACS payments would be re-processed and when they would leave/arrive, I'll have to leave estimates to others who know more about it.

Debt_Free_Chick

gilly1964 wrote: »

Just curious - how do you know this?

There's a brilliant thread on The Register, which is primarily an IT site. Some of those on there either work for RBS/NW, have worked there, or work for other banks. They seem to understand the back office IT structure and, if you read between the other c(r)ap, it seems to make sense. Also, a Google of CA7 seems to support what is being suggested.

The thread on The Register is quite illuminating ... and hilarious in places.

Debt_Free_Chick

Debt_Free_Chick wrote: »

There's a brilliant thread on The Register, which is primarily an IT site. Some of those on their either work for RBS/NW, have worked there, or work for other banks. They seem to understand the back office IT structure and, if you read between the other c(r)ap, it seems to make sense. Also, a Google of CA7 seems to support what is being suggested.

The thread on The Register is quite illuminating ... and hilarious in places.

ps Have also worked for two banks, although neither of them were UK retail banks (hint: one is known as Sh!ttyBank. the other is an American Swiss investment bank. Back office IT in both was shockingly c(r)ap!!!)

mardatha

I'm with the RBS, and all payments out are showing up to date, but nothing in since last Tues. So according to the website we're overdrawn now. It's a very odd situation.

littlemonkeywolf

Money showing having left the bf's natwest account on thursday yet it still hasnt been receieved in my hsbc one. Is it just a sit and hoping game still going on? Or should I have got it by now.:(

BIGEYE

How can you explain that my salary shows as being paid in to my bank on 20th, by 21st the closing balance is completely wrong. Had a large deposit to my account last Friday and it showed on my account summary. It was still there on the Saturday morning. Then later on in the morning, disappears with no sign of it having been paid in.
For RBS to say the problem has been fixed is a blatant lie. My wife's salary should have been paid in today' it is not showing. Other people at work have the same problem.
My son can't pay his car insurance and has had his mobile phone cut off. I guess due to his direct debit having not been paid.

falko89

Heard the guy from Ulster Bank on the news say Natwest and RBS are slowly being sorted but seems Ulster Bank is still fooked.