Natwest Technical Issues

FoxIII

I have found that despite all this 'money not going in' millarky, I have found that bill payments and interest charges have not been affected. Seems a bit strange.

huckster

I wonder whether the only accounts affected are those that had a credit going through at the time the technical glitch occurred and during the time when RBS were trying to fix it. I only had debits going through and mine is unaffected, apart from one debt card transaction made on Friday which is late appearing.

innovate

Just received:

Dear xxxxx

We know that our current technical issues may still be impacting a number of our customers as we work to clear the backlog.

To make it easier for our customers experiencing difficulties accessing cash we have made the following arrangements. All our current account customers who have an RBS, NatWest or Mint credit card in good order can now:

* Withdraw up to an additional £100 over their limit on their credit card, with over-limit fees or charges automatically waived or refunded

* For Cash withdrawals on their card, cash advance fees as well as one month's worth of interest on the transaction will be waived or refunded

For all current account customers we will:

*
Automatically waive or refund overdraft fees and charges on current accounts for customers who have been impacted

We are making these commitments today and there is no requirement for any customer to take further action to benefit from these changes.

We appreciate this has caused an unacceptable level of inconvenience, and to help further we are again extending opening hours in over 900 NatWest branches from 8am until 7pm today.

For further support, please call us on either 0161 931 9959, 08457 77 77 66 or 0800 656 9639. Alternatively, for the latest information and answers to common questions please visit natwest.com

Yours sincerely,


Chris Popple
Managing Director, Retail Banking

Kumnaa

My salary, due this morning (from an RBS account), has just arrived in my account (a Santander account).

KickandRun

I bet this is an "Identification Ten Type" error.

worldtraveller

Worried NatWest customers are being targeted by bogus "phishing" emails promising them access to their accounts if they reveal their passwords.

Similar emails have been around for years and many consumers know that they should ignore them. But experts warn that the latest opportunistic campaign, cleverly designed to play on the anxiety of NatWest customers locked out of their accounts, could cause some to drop their guard.

One fake email, purporting to be from Stephen Hester, the head of RBS, apologises the problems at RBS and says a "security upgrade" requires them to update their information.

But if customers follow the web link in the email, they are taken to an "incredibly realistic" copy of the NatWest website.

If they do enter their account details on the fake site, the fraudsters will be able to log in to their account and steal all their money.


The bogus email to NatWest customers (left) and the email actually sent by the bank to apologise for the system failure

Telegraph.co.uk

andyf3050

dalek wrote: »

Sky News show him refusing to say if he will turn down his ONE MILLION POUND bonus this year!!

Even though the article from January says that he will.


And............

That is on top of the potential £35.5million package he has enjoyed since he moved to RBS in 2008.

It is made up of pay, pension, bonuses, shares and a long-term incentive plan that is worth up to £4.8million a year, four times his £1.2million basic salary, and is due to start paying out from 2014 if he hits certain targets.

This is how it is calculated:

• 2008: £4.99million in shares instead of pay and bonuses;
• 2009: £6.9million total package;
• 2010: £8.16million total package;
• 2011: £8.08million total package;
• 2012: £7.38million total, including up to £4.8million long-term incentive plan, salary of £1.2million, £420,000 in pension contributions and his bonus which was worth £963,000 when issued last week but was expected to top £1million as RBS shares rise in value;
• 2013: RBS have set aside £3.3million of shares for his bonus next year. The exact size will be decided this time next year.

Tally Ho!

Living the high life: Stephen Hester, chief exec of Royal Bank of Scotland

Read more: http://www.thisismoney.co.uk/money/news/article-2093697/RBS-Stephen-Hester-turns-1m-bonus-payment-head-clash-MPs.html#ixzz1yoS3Uqpz

He's a thief... they're all thieves...!

I left Natwest a few years ago and decided to move to a different bank... not one of the top ones I hasten to add. I know they're all out to make as much money as possible out of us so they can dish out these obscene bonuses which they rightly deserve for messing up and being bailed out by us tax payers... but my new bank is impressing me so far. With this Natwest fiasco going on I might execute one of my plans and chain myself to the radiator in my local branch, peaceful protest, and refuse to leave until they pay me back the money they borrowed from me (as a tax payer) with interest for bailing them out from their own greedy destruction... As tax payers we're all owed money by these banks and it's about time they started paying us back...!!

Now that's how to use a soap box... watch and learn kids, watch and learn...!!!

I know it's slightly off topic before anyone points that out but I just wanted my say...!!!

Thanks...:j

PS. Is he wearing a hunt uniform with a poppy...? If he is I find that a bit hypocritical... hunting wearing a worldwide symbol of peace! Get a grip, you tool...!!

Cell

worldtraveller wrote: »

Worried NatWest customers are being targeted by bogus "phishing" emails promising them access to their accounts if they reveal their passwords.

Similar emails have been around for years and many consumers know that they should ignore them. But experts warn that the latest opportunistic campaign, cleverly designed to play on the anxiety of NatWest customers locked out of their accounts, could cause some to drop their guard.

One fake email, purporting to be from Stephen Hester, the head of RBS, apologises the problems at RBS and says a "security upgrade" requires them to update their information.

But if customers follow the web link in the email, they are taken to an "incredibly realistic" copy of the NatWest website.

If they do enter their account details on the fake site, the fraudsters will be able to log in to their account and steal all their money.


The bogus email to NatWest customers (left) and the email actually sent by the bank to apologise for the system failure

Telegraph.co.uk

Scum eh?:mad:

bell

I presume with the Natwest Credit Card concession they are making, that the extra £100 will need to be paid back on the next bill, to avoid being charged interest and overlimit fees after the 1st month.

They really should be making that a little bit clearer.

nilrem_2

IMHO They should be making a payment of £50 to every account that has been affected to cover the trouble caused and charge the amount involved to the directors salary pot inc Mr Hesters! :mad: