Aqua Reward Credit Card - 3% cashback up to £100/year

Herbalus

Sillychuckie wrote: »

Aqua now refuse to refund the in credit balance because my account is closed, and it is less than their £5 minimum transfer amount.
(essentially, they are just trying to keep my money).

Last week they transferred 80p to my bank account (and I have the statment to prove it) so I suspect the person who told you there is a minimum limit is telling nonsense.


Call them again and ask the (different) person to do it.

alexgg

Couldn't wait anymore and called them. According to aqua, everyone will receive their cheques by the end of March and all banks now are accepting their cheques, except Halifax ( who would have their account at Halifax anyway)

matty_art

10_66 wrote: »

Not had mine either .

Haven't had one either, my account is showing £zero balance though with refund transaction on the 4th March. Do I need to be giving them a call?

10_66

alexgg wrote: »

...( who would have their account at Halifax anyway)

Me .............

The_Boss

alexgg wrote: »

Couldn't wait anymore and called them. According to aqua, everyone will receive their cheques by the end of March and all banks now are accepting their cheques, except Halifax ( who would have their account at Halifax anyway)

Well, I do as I get £5/month for paying in my salary.

If this is true, it's more utter shambles from Aqua. I've not heard anything at all from them about my cashback since the original letters advising of withdrawal, let alone when I'm going to receive a cheque or an apology for the delay.

If the above about Halifax is true (and I do mean if), I have no means to pay it into an account. Aqua know I have a Halifax account from when I set up my direct debit so it is inexcusable that they have not written to me or if they don't write to me and similarly affected customers offering an alternative form of payment (e.g. direct into current account).

10_66

matty_art wrote: »

... Do I need to be giving them a call?

I'd just wait and see for the moment. If nothing by the end of March you could always try ringing then, I don't imagine a phone call's going to make them act any faster.

Herbalus

The_Boss wrote: »

I've not heard anything at all from them about my cashback since the original letters advising of withdrawal, let alone when I'm going to receive a cheque or an apology for the delay.

Imagine what it's like for those poor souls that don't follow this thread and don't have constant snippets of information....!

I have had nothing from Aqua since the text in January advising me that the card was closing. No acknowledgement of delays, no word on why the cheques are now 6 weeks behind schedule.

I only know what is happening (I probably actually don't :rotfl:) because I have contacted them and from the (sometimes debatable) posts on this thread.

System

Herbalus wrote: »

Imagine what it's like for those poor souls that don't follow this thread and don't have constant snippets of information....!

I have had nothing from Aqua since the text in January advising me that the card was closing. No acknowledgement of delays, no word on why the cheques are now 6 weeks behind schedule.

I only know what is happening (I probably actually don't :rotfl:) because I have contacted them and from the (sometimes debatable) posts on this thread.

I second the above. I'm not in a mad rush for the cheque so haven't called them or got stressed out about it. I've just been keeping an eye on this thread to see how it is going. It is beginning to get a bit ridiculous now - especially with the issues with cheques being declined. What a shambles.

System

alexgg wrote: »

Couldn't wait anymore and called them. According to aqua, everyone will receive their cheques by the end of March and all banks now are accepting their cheques, except Halifax ( who would have their account at Halifax anyway)

Did they give any explanation as to why Halifax were not accepting the cheques but all other banks are? Surely the cheque is either
legitimate or it is not?

I remember reading that Aqua were linked to Halifax in some way (via SAV credit?) I may be wrong....

JKSandy

My cheque seems to have cleared. My balance was at zero, then today my aqua card was debited 5p "balance adjustment" or something it said.

It's almost getting comedic. lol. Will this card ever actually be closed?!