Aqua Reward Credit Card - 3% cashback up to £100/year

Gels

Starline wrote: »

But I didn't elect to stay with them following their notice of intended termination of the agreement w.e.f 22 January 2014.

Same here.

[Deleted User]

Hooloovoo wrote: »

Well I've already cut my card up and thrown it away so I'm not getting anything lol [:rotfl:]

Well as it seems a new account number, we'll all need a new card anyway
They've still 5 weeks to get them to us

bsms1147

I had the full direct debit taken after my cashback had been provided, so now annoyingly my account is in credit. Looks like I'm joining the ranks who should be receiving a cheque.

[Deleted User]

bsms1147 wrote: »

I had the full direct debit taken after my cashback had been provided, so now annoyingly my account is in credit. Looks like I'm joining the ranks who should be receiving a cheque.

Under the terms of the Direct Debit Scheme, they can only take the amount they advised you, otherwise you would have every right to claim it back from your bank under the terms of the DD guarantee.

bsms1147

Yep, it was the statemented amount, therefore they did what they said they would do. In the past though it had been adjusted between statement amount and time of direct debit to take into account additional payments, so reducing the planned DD. I expected the DD to be reduced taking into account the cashback, but sadly it wasn't.

[Deleted User]

bsms1147 wrote: »

Yep, it was the statemented amount, therefore they did what they said they would do. In the past though it had been adjusted between statement amount and time of direct debit to take into account additional payments, so reducing the planned DD. I expected the DD to be reduced taking into account the cashback, but sadly it wasn't.

As I said, they can only take what they have previously advised you of - it's known as the Advance Notice. To do otherwise is against the terms of the Direct Debit Scheme.

They could of course give you notice of a revised amount, but then the clock starts again - 10 working days plus postal time is the minimum unless otherwise agreed in advance and that would probably have resulted in a late payment fee and more importantly the loss of the cashback otherwise due to you.

mrchagle

I thought they were closing the account. I just did a test transition of a £1 on the Aqua card -- It went through?! Anyone else...

lisyloo

What is a "test transistion".
Do you mean transaction?
Were you putting money in or taking it out?

I would have thought they would accept payments as plenty of people still have debit balances.

Not sure what a transition is though.

mrchagle

Sorry, I paid for something of a quid on it - it went through! i.e. bought something online. Haven't check in a shop this to see if that works. Not sure if I'm brave enough for that and could copy with the embarrassment of it not working.

bsms1147

Starline wrote: »

They could of course give you notice of a revised amount

This has never happened, with Aqua nor with any other credit card of mine, that automatically reduce the DD to take into account payments to the account between statement and direct debit date. On many occasions I have made interim payments sufficient enough totalling in excess of the statemented DD, so no DD has been taken at all on those occasions.

My point is that Aqua, annoyingly, have not afforded that same treatment to the cashback, so they have caused themselves further work in that they now need to refund myself and likely others, with cheques that could have been avoided if they had reduced the direct debit, like they have done every other month.