Aqua Reward Credit Card - 3% cashback up to £100/year

skybluesaver

Same problem here with direct debit. Set up on account for minimum payment as i normally make a manual payment as well. No direct debit taken, so i made a card payment to cover it. Hope this doesn't affect my credit report or future cashback.

michaels

ronin93 wrote: »

I have had my Aqua credit card since last August and until now everything was fine. However, my latest statement showed previous cashback £89.78 (this is correct) and closing balance this month £444.22 but cash back only £9.71 (roughly 2%), and total cashback earned £99.49. I appreciate the maximum cashback is £100 per annum, but I would expect my cashback to date to show as £100. I have emailed Aqua and am awaiting their reply.
Has anyone else experienced this problem?

Yup - statement received today - cashback on previous statement 99.30. Spending this month £128, cashback after statement 99.42 - ie 12p cashback earned on 128 spend...3%?!

Please let us know their response to your enquiry.

pqrdef

chrismbt wrote: »

but they conformed that the direct debit of £16.15 was due to go out on 19th and not to worry about it.

I wouldn't have believed a word of that if they'd crossed their hearts and hoped to die.

They'd have been in breach of the DD scheme rules if they'd taken a DD after sending you a statement which implied that they wouldn't. The computer knows that even if the call centre staff don't.

[Deleted User]

Aqua is a strange one.

When I hit 6 months I requested an increase on my existing £250 limit, which was quickly declined as "Aqua is a responsible lender"

Yet last week I applied for one of their classic cards (for a £20 Amazon voucher) which I was accepted for.

My DD is due out on Monday so I will see if it is taken or not after reading some of the problems on here.

omiszon1984

Anyone knows if we'll still get 3% cash back after first 12 months ? Or the card goes back to ''normall'' ?

aleph_0

omiszon1984 wrote: »

Anyone knows if we'll still get 3% cash back after first 12 months ? Or the card goes back to ''normall'' ?

The cashback goes on indefinitely. But I'm just a random guy on the internet, so don't trust me. Check the terms of your agreement.

luci

omiszon1984 wrote: »

Anyone knows if we'll still get 3% cash back after first 12 months ? Or the card goes back to ''normall'' ?

Where does it say it is only for 12 months? What is "normal"?

Wywth

ronin93 wrote: »

I have had my Aqua credit card since last August and until now everything was fine. However, my latest statement showed previous cashback £89.78 (this is correct) and closing balance this month £444.22 but cash back only £9.71 (roughly 2%), and total cashback earned £99.49. I appreciate the maximum cashback is £100 per annum, but I would expect my cashback to date to show as £100. I have emailed Aqua and am awaiting their reply.
Has anyone else experienced this problem?

michaels wrote: »

Yup - statement received today - cashback on previous statement 99.30. Spending this month £128, cashback after statement 99.42 - ie 12p cashback earned on 128 spend...3%?!

Please let us know their response to your enquiry.

My new format statement, which I got Friday I think, shows:

Previous cashback eraned
Cashback earned this month
Total cashback earned

The cashback earned this month is 3% of the new transactions & charges amount, rounded up to the nearest penny.
(All my transactions were retail purchases, except the payment made for last month. There were no charges.)

I'm not close to the £100 limt yet. Perhaps that is what is causing your issues?

matty_art

I haven't used my card in a while since I reached the limit of £100 but I've just gone past the anniversary and pleasingly been credited the £100.

On the new online account, it talks about paperless statements at the bottom of each statement page, but I can't find an option to go paperless. Am I missing something? Also can you see your current cashback total online, or do you have to wait until a paper statement?

Blue_Max

matty_art wrote: »

I haven't used my card in a while since I reached the limit of £100 but I've just gone past the anniversary and pleasingly been credited the £100.

On the new online account, it talks about paperless statements at the bottom of each statement page, but I can't find an option to go paperless. Am I missing something? Also can you see your current cashback total online, or do you have to wait until a paper statement?

I have never seen cashbacks online and had to wait for paper statements which does.
For that reason, I haven't gone paperless with Aqua.