Aqua Reward Credit Card - 3% cashback up to £100/year

jaffacakegal

I don't really want the card, just wasn't sure how they give you the cash back, presume its lost to me now! Were they crediting the account with cash back after 12 months?

lisyloo

If you're not prepared to try to re-instate the account then you've lost the cashback. It's only available to those who keep their cards for the full 12 months.

The only way I can see it might work is if they re-instated your account as if the cancellation never happened (perhaps it hasn't gone through properly yet and they can halt it).. If you're not prepared to do that I don't see you have a chance of getting the cashback.

Why wouldn't you want the card back, the deal is still on and 3% cashback is a great offer.

jaffacakegal

I was hardly using the card, because when I did it was charging me for something and I'm not sure what! trying to cut down on credit cards and bank accounts so decided to get rid. Should have checked the statement before cancelling really, but as I didn't even realise it had cashback until last month, it's no great loss!

izools

Actually that's not the case.

I asked about this when I threatened to close the account and they advised that even if you close the account you still get the cashback sent to you in cheque form on the one year anniversary of having opened the account

jaffacakegal

izools wrote: »

Actually that's not the case.

I asked about this when I threatened to close the account and they advised that even if you close the account you still get the cashback sent to you in cheque form on the one year anniversary of having opened the account

Hmm, maybe I will try giving them a call again!

Uplink

grumbler wrote: »

Was it posted that they seem to have changed their policy with regard to the extra payments to the card?

These payments used to not affect the DD amount that, if paying in full, remained the statement amount regardless. However, my last DD payment was adjusted exactly by £250 that I paid a few days after the statement was produced.

I was reading my DD instruction on the Aqua website. Remember those three tickboxes about how much you want them to take by DD?

* Minimum payment
* Full outstanding balance
* Other amount:

The word "outstanding" wasn't there before, was it?

I then pressed the "Change Direct Debit" button to see what's in there. Not only isn't the word "outstanding" there, but they also display this phrase:

You can set up a Direct Debit to pay either your full statement balance, your minimum required payment amount, or another amount of your choosing, each month.

Full statement balance they say. Statement, not outstanding.

To make matter more confusing, the FAQ on their main website states this:

Can I pay by Direct Debit?

Yes. You have the choice of being able to set up a Direct Debit to cover at least the minimum payment, the full amount due, a percentage of the balance or a set amount each month. [...]

So the FAQ says "amount due" as well. They use "amount due" in the "How can I make a payment?" title as well.

I guess we need more reports to understand what Aqua think.

pqrdef

blitzboy wrote: »

She phoned Aqua and spoke to a woman who might as well have been a computer, who simply kept repeating that she had only earned £99.49 and didn't seem to want to answer why we had April, May and June statements saying £100 earned, and that the 'previous cashback earned' on the July statement was also £100.

The way they handle rounding errors suggests that they do a total of your qualifying spending for the year. Your current cashback is 3% of that, capped at £100. Your cashback for the month is the difference between that and whatever they told you last month.

This suggests that this situation could arise if the new computer has applied a different rule to the old one for any transaction during the year - and there's no way of knowing which month to look at.

Could there have been a transaction at some point that was originally classed as a purchase but is now being counted as a cash advance?

Uplink

This is off topic, but I read this and I thought I'd share, since it's on the subject of banks and financial institutions cocking up

eldaniel

sorry guys but I am getting a bit confused with all that now.
If I make faster payment now, are they are still going to take the amount requested on the statement? Does that mean that I would be in credit for the amount I did faster payment for?

Many thanks

Blue_Max

Yes! When you are running short of credit avaialble, making an FP direct from your bank/building society is the best way to avoid going over the limit.
Before spending, make sure to check online to make sure that the FP is showing in your Aqua account.

eldaniel wrote: »

sorry guys but I am getting a bit confused with all that now.
If I make faster payment now, are they are still going to take the amount requested on the statement? Does that mean that I would be in credit for the amount I did faster payment for?
Many thanks