Cash ISAs: The Best Currently Available List

steveksullivan

savit4l8er said:

steveksullivan said:

savit4l8er said:

steveksullivan said:

Oh dear ..... I've lost track of where all my complaints are (and they still haven't responded to them....)

As stated above, they are good at bringing out ToTP products but don't have the systems/customer services to back them up.

Have an external transfer in progress, I suppose the longer it takes them, the longer my cooling off period will last 😂

I have seen 16 days mentioned on here, do you know how that works out ?

TIA 👍

Well....

I am one of the 'group' who took out the Issue 522 ..... then because they upped the rate, opened 528 (I think...?!?!? ) and asked instead to transfer to that, then again they produced 532 - which I opened - and sent another secure message to transfer to that instead ......

they said they didnt receive the 'SECURE" message (?!?!?!?)  (complaint outstanding .....)  but as I phoned, still within the cooling off period, the transfer was OK...

about 14 days (ish...)

Still waiting ........

Ah, I see, maybe that's how 16 days came about on the other thread somewhere.  I will bank on the 14 days as usual. Sincerely, good luck with it all, you will get there.  Did you get the usual automated email when you sent your message ? Probably obvious I know but if you did, they can't really say they didn't. 

Actually no!! Thats exactly why I phoned ....

About an hour after I sent the message, because I had no autoreply,  .... I sent a 'test' secure message (just the word 'test') ..... again no automated reply ....

I KNOW I sent both ... no issues... but they say both not received ....

Hence the phone call ....after which they say 'a task has been raised' which they will act on ....... NO NEED TO RESEND THE SECURE MESSAGE ....(!!)

I did ask them whether the call was being recorded ......

soulsaver

badger09 said:

badger09 said:

Just tried to open the VM Easy Access Cash ISA Exclusive v2 online & keep getting error message 'Sorry you can't continue online. Please try again later'. Anyone else? 

UPDATE

I kept trying & have managed to open it & initiate transfer from Santander. 

@RG2015 after seeing that Santander have reduced their rate from 1.85% to 1.5%, I decided not to wait in case VM becomes oversubscribed.

VM 3.0% exclusive ISA
I opened one a short time ago - after opening it, the emailed KPI sheet says 2.25%. Is anyone the same? I was getting near suicidally bored on their chat line... 

Can't see the rate in the app. FGS

Sent a secure message asking to confirm rate.

Aidanmc

soulsaver said:

badger09 said:

badger09 said:

Just tried to open the VM Easy Access Cash ISA Exclusive v2 online & keep getting error message 'Sorry you can't continue online. Please try again later'. Anyone else? 

UPDATE

I kept trying & have managed to open it & initiate transfer from Santander. 

@RG2015 after seeing that Santander have reduced their rate from 1.85% to 1.5%, I decided not to wait in case VM becomes oversubscribed.

VM 3.0% exclusive ISA
I opened one a short time ago - after opening it, the emailed KPI sheet says 2.25%. Is anyone the same? I was getting suicidal on their chat line... 

Can't see the rate in the app. FGS

Sent a secure message asking to confirm rate.

It shows 3% on account on desktop/laptop

RG2015

soulsaver said:

badger09 said:

badger09 said:

Just tried to open the VM Easy Access Cash ISA Exclusive v2 online & keep getting error message 'Sorry you can't continue online. Please try again later'. Anyone else? 

UPDATE

I kept trying & have managed to open it & initiate transfer from Santander. 

@RG2015 after seeing that Santander have reduced their rate from 1.85% to 1.5%, I decided not to wait in case VM becomes oversubscribed.

VM 3.0% exclusive ISA
I opened one a short time ago - after opening it, the emailed KPI sheet says 2.25%. Is anyone the same? I was getting suicidal on their chat line... 

Can't see the rate in the app. FGS

Sent a secure message asking to confirm rate.

Mine was showing 2.25% online for most of the day, but it now has 3.00%.

The rate never shows on the app, only online, but you need the app to log in online.

clowning

soulsaver said:

badger09 said:

badger09 said:

Just tried to open the VM Easy Access Cash ISA Exclusive v2 online & keep getting error message 'Sorry you can't continue online. Please try again later'. Anyone else? 

UPDATE

I kept trying & have managed to open it & initiate transfer from Santander. 

@RG2015 after seeing that Santander have reduced their rate from 1.85% to 1.5%, I decided not to wait in case VM becomes oversubscribed.

VM 3.0% exclusive ISA
I opened one a short time ago - after opening it, the emailed KPI sheet says 2.25%. Is anyone the same? I was getting suicidal on their chat line... 

Can't see the rate in the app. FGS

Sent a secure message asking to confirm rate.

I've just checked and my KPI sheet also says 2.25. Hmm!
ETA - I've also sent a secure message

jaypers

My KPI attachment says 2.25% but it’s showing 3% in Online Banking. Honestly, they are bloody useless. 

Sensory

The KPI which I downloaded and saved during the application process shows 3%, but the email attachment shows 2.25%.

Online banking shows 3%.

App is always useless for interest rates, showing nothing.

soulsaver

Yep - got the same here The Top Easy Access Savings Discussion Area - Page 889 — MoneySavingExpert Forum

Thanks for your help - at least I have 1 bit of evidence I got the account I applied for.

How does their managers accept such shoddy workmanship?

peter1xxx

Virgin 3% easy ISA .No easy transfer from Markus to Virgin-not in dropdown box. I have had to print transfer in and post it.

savit4l8er

steveksullivan said:

savit4l8er said:

steveksullivan said:

savit4l8er said:

steveksullivan said:

Oh dear ..... I've lost track of where all my complaints are (and they still haven't responded to them....)

As stated above, they are good at bringing out ToTP products but don't have the systems/customer services to back them up.

Have an external transfer in progress, I suppose the longer it takes them, the longer my cooling off period will last 😂

I have seen 16 days mentioned on here, do you know how that works out ?

TIA 👍

Well....

I am one of the 'group' who took out the Issue 522 ..... then because they upped the rate, opened 528 (I think...?!?!? ) and asked instead to transfer to that, then again they produced 532 - which I opened - and sent another secure message to transfer to that instead ......

they said they didnt receive the 'SECURE" message (?!?!?!?)  (complaint outstanding .....)  but as I phoned, still within the cooling off period, the transfer was OK...

about 14 days (ish...)

Still waiting ........

Ah, I see, maybe that's how 16 days came about on the other thread somewhere.  I will bank on the 14 days as usual. Sincerely, good luck with it all, you will get there.  Did you get the usual automated email when you sent your message ? Probably obvious I know but if you did, they can't really say they didn't. 

Actually no!! Thats exactly why I phoned ....

About an hour after I sent the message, because I had no autoreply,  .... I sent a 'test' secure message (just the word 'test') ..... again no automated reply ....

I KNOW I sent both ... no issues... but they say both not received ....

Hence the phone call ....after which they say 'a task has been raised' which they will act on ....... NO NEED TO RESEND THE SECURE MESSAGE ....(!!)

I did ask them whether the call was being recorded ......

steveksullivan said:

savit4l8er said:

steveksullivan said:

savit4l8er said:

steveksullivan said:

Oh dear ..... I've lost track of where all my complaints are (and they still haven't responded to them....)

As stated above, they are good at bringing out ToTP products but don't have the systems/customer services to back them up.

Have an external transfer in progress, I suppose the longer it takes them, the longer my cooling off period will last 😂

I have seen 16 days mentioned on here, do you know how that works out ?

TIA 👍

Well....

I am one of the 'group' who took out the Issue 522 ..... then because they upped the rate, opened 528 (I think...?!?!? ) and asked instead to transfer to that, then again they produced 532 - which I opened - and sent another secure message to transfer to that instead ......

they said they didnt receive the 'SECURE" message (?!?!?!?)  (complaint outstanding .....)  but as I phoned, still within the cooling off period, the transfer was OK...

about 14 days (ish...)

Still waiting ........

Ah, I see, maybe that's how 16 days came about on the other thread somewhere.  I will bank on the 14 days as usual. Sincerely, good luck with it all, you will get there.  Did you get the usual automated email when you sent your message ? Probably obvious I know but if you did, they can't really say they didn't. 

Actually no!! Thats exactly why I phoned ....

About an hour after I sent the message, because I had no autoreply,  .... I sent a 'test' secure message (just the word 'test') ..... again no automated reply ....

I KNOW I sent both ... no issues... but they say both not received ....

Hence the phone call ....after which they say 'a task has been raised' which they will act on ....... NO NEED TO RESEND THE SECURE MESSAGE ....(!!)

I did ask them whether the call was being recorded ......

Then I don't believe the message system is fully accurate regarding responses OR not all message are being received.
I say that because I sent two within 15 mins and on checking emails, I have just one confirmation. Probably means one request won't be actioned and the other may be ignored like a previous one a couple of weeks back. I received confirmation for it but had to send a second asking why nothing had been done. They then responded, it was not a big deal so I didn't get "excited" about it

but I can see things are falling apart from the looks of things. It's very disappointing when they behave like this and more so when complaints are being treated poorly. It's just what happened to the once best phone bank. Their service deteriorated and  their approach to complaints changed.  Once any mention of dissatisfaction over something was treated seriously, not now, just a "sorry about that".  Seems VM are going the same way after the takeover, they used to be very proactive. The only thing is with fixes, once your setup, you can walk away for a year or so (normally!). I really hope it's just a bad point in time for them.