Vodafone default - not my fault - how to remove? *RESOLVED*

Kirstylouise18

Hi

I have just emailed you, my reference number is #7525807

could you confirm you have received my email

Thanks

Matthew

13Black

Paulio101 wrote: »

Good Afternoon
Im hoping someone from Vodafone can assist me with this.

Ive recently tried to apply for a mortgage and had it declined due to a default on my credit file.
I have checked with noddle and creditexpert and can confirm
A quick summary of eventsCancellation of a Vodafone SIM took place in December 2008
They cancelled the contract (I have a letter to prove disconnection date of 24th Dec 2008)
They then advised me of a closing balance, which I paid.I requested the PAC so I could have the number transferred over to a new mobile phone provider.
Little did I know that this keeps the account OPEN and active if ununsed - nowhere did Vodafone mention this
I decided against bringing my number across and just took out a new contract elsewhere.
All went quiet for approximately 7 months when I tried to apply for credit - and was rejected
Upon further investigation, it seems that Vodafone had issued a default against me
I proceeded to contact Vodafone to try and get this removed. I still have the email/letter trail filed away.
I was unsuccessful, as I did not receive a reply from Vodafone themselves
I contacted Creditexpert (again, i have the correspondence) and they contacted Vodafone on my behalf.
After a short while, I had a reply advising me that Vodafone were not going to remove this default - stating that the information they had was correct.
Now this is affecting my life again, I feel I should again chase them to get this removed.
I am still unable to apply for credit, and more recently, a mortgage.

Any help appreciated please
Thanks
Paul

Hi AllI hope I am posting this correctly and would much appreciate any help.
Ideally I would like Lee or another representative to contact me to work through the following.
I have been in dispute with Vodaphone over a laptop computer. I wrote many letters to the address on my bills, but never received a reply. When I made contact by telephone I was told that because the letters had not been sent to the correct department they would have been disposed of and not passed to the correct department! I have tried to make my point clear, but my account was just hit with a default even though we were still in dispute. When I contacted Vodaphone again they said that they would not discuss the matter any further...
Please help as this default is causing me unnecessary hardship and stress.
Thank you

mije1983

13Black wrote: »

Hi AllI hope I am posting this correctly and would much appreciate any help.
Ideally I would like Lee or another representative to contact me to work through the following.

This is how to contact the rep. Probably be quicker if you do it rather than wait for them. Good luck.

To enable me to get matters looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

13Black

Thanks very much

Kirstylouise18

Good Luck 13Black, I am having the same trouble with having mortgages declined due to a default I really hope Lee can help me get this removed as its affecting my life now. Hope yours gets removed easily!

Vodafone

Hi 13Black,

I've got your email and will get back to you later today.

Kirstylouise18 wrote: »

Good Luck 13Black, I am having the same trouble with having mortgages declined due to a default I really hope Lee can help me get this removed as its affecting my life now. Hope yours gets removed easily!

Hi Kirstylouise18,

Thanks for your time on the phone on Monday.

As promised, I'll get back in touch with you as soon as possible.

Kind regards,

Lee

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Vodafone UK

Danturboc

Hi Vodafone Company Representative.

I really hope you can help me, i have a default on my credit report from vodafone which i belive should not have been put there as i knew nothing about the debt.

The debt was £15 that i apparently owed them which i didnt know about or i would of payed straight away as you can see the rest of my payments were all up to date and i had never missed a payment before then so why would i of not payed.

I really need some help with this as its ruining my life/credit/mortgage applications all because of this default.

I have tried to contact vodafone but after hours on hold to various people i am still no better off.

Any help would be appreciated.

Vodafone

Hi Danturboc,

Thanks for making me aware of this.

I've got your email and will get back to you as soon as I can.

Kind regards,

Lee

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Vodafone UK

Danturboc

Hi. I have just missed your call. If you could try again now that would be great.

Vodafone

Hi Danturboc,

I'll call you later today.

Kind regards,

Lee

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Vodafone UK