Vodafone default - not my fault - how to remove? *RESOLVED*

Benmckenna

Hi,
I have been having an issue with an old Vodafone account. I have followed the link in the thread above and sent the details here to vodafone directly.

I have recently checked my credit report as part of a mortgage application. I have discovered a default from an old Vodafone account, from 2011.
I was not made aware of this default by Vodafone and when I contacted the instant chat team on the website I was told that the account was being held by CapQuest and that I should contact them/ I contacted CapQuest this evening and they told me on the phone that they did have the account in 2011, but that it was passed back to Vodafone also in 2011. I was not informed of any of this at the time.
The outstanding balance is £158. I am willing to pay the full amount, but i want the default to be removed from my credit history as I feel Vodafone have taken this action without informing me.

Thanks,
Ben

Vodafone

Hi Ben,

Thanks for making me aware of this.

As I've been unable to find your email, please update the thread with your reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Benmckenna

Hi Lee,

I did not receive an automated reply email. I'll resend the issue and this time quote WRT135 - MSE in the subject line.

If i receive an automated response then i will reply back with it here.

Thanks,
Ben

Benmckenna

Hi Lee,

I just received two emails from Vodafone at the same time, with different reference numbers. They are...
MSE [#8130926]‏
MSE [#8130928]‏
They email I sent was identical for both of these, so the information in either will be the same.

Thanks,
Ben

Kat-rinka

Hi LEE,

I do have the same problem with default on my account. Would you kindly try and help. I'm really desperate.

Kind regards

Kasia

Here's my email ref. Re: WRT135 - MSE [#8246379

Vodafone

Hi Kasia,

I've got your email and I'll get back to you as quickly as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Kat-rinka

Hi Lee, i'm still waiting on an update on my account

Vodafone_company_representative wrote: »

Hi Kasia,

I've got your email and I'll get back to you as quickly as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Kat-rinka

Hi Lee,
Can you get in touch???
Re: WRT135- MSE [#8326386]

Kasia

Kat-rinka

Hi Lee,
Thanks to your quick response, my house move is possible!
There's still one little issue that I need to talk to you about, would you be able to get in touch ASAP?
Regards
Kasia

Re: WRT135-MSE [#8337308]

Vodafone

Hi Kasia,

I've got your last email and I'll get back to you later today.

Kind regards,

Lee

Social Media Comms

Vodafone UK