Vodafone default - not my fault - how to remove? *RESOLVED*

Danturboc

Lee you are a star, the default is now removed.

Thanks very much for all your help, you deserve a payrise!

welldonehelen

Hi - I randomly looked at my credit report last night and everything is 5 stars except a default notice to vodafone for £94!!!

I've only ever had a vodafone pay as you go phone once and that was years ago, as far as I know I didn't default, Ive never had a letter or notification of any sort!! I am confused and borderline furious!! tried to do the online person to person thing and they just disappeared. rang this morning but as I don't have my old phone I don't remember the number, any help gratefully received :0))

I want this OFF my credit record!!

Helen

Vodafone

Danturboc wrote: »

Lee you are a star, the default is now removed.

Thanks very much for all your help, you deserve a payrise!

You're more than welcome Danturboc.

Thanks for updating the thread to confirm that your query has been resolved.

welldonehelen wrote: »

Hi - I randomly looked at my credit report last night and everything is 5 stars except a default notice to vodafone for £94!!!

I've only ever had a vodafone pay as you go phone once and that was years ago, as far as I know I didn't default, Ive never had a letter or notification of any sort!! I am confused and borderline furious!! tried to do the online person to person thing and they just disappeared. rang this morning but as I don't have my old phone I don't remember the number, any help gratefully received :0))

I want this OFF my credit record!!

Helen

Hi Helen,

Thanks for making me aware of this.

So I can get things looked into further, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

welldonehelen

Hi Lee,

I have emailed you as directed,

Helen

:0))

Vodafone

Hi Helen,

Thanks for coming back to me.

I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Comms

Vodafone UK

money1970

Hi Lee

I have just sent you an email using the suggested format to contact you with a similar default issue that I would like to get corrected.

ref # 7975346

Many thanks,

Matt

Jenniey90

Hi Lee.

I emailed you this morning. My Ref is WRT135 - MSE [#8098304]

Thanks.

Kaimoo

I wish virgin media were as helpful to me, they've ruined my chance of a mortgage because of £110 default they applied to my account after I moved to an area that couldn't receive virgin media. They have really ruined things for us a young family that can't buy their own home
Disgusting how they have treatsd us

Silk

Kaimoo wrote: »

I wish virgin media were as helpful to me, they've ruined my chance of a mortgage because of £110 default they applied to my account after I moved to an area that couldn't receive virgin media. They have really ruined things for us a young family that can't buy their own home
Disgusting how they have treatsd us

If you feel they have been unfair you can contest it with the CRA


http://ico.org.uk/for_the_public/topic_specific_guides/credit

Vodafone

Jenniey90 wrote: »

Hi Lee.

I emailed you this morning. My Ref is WRT135 - MSE [#8098304]

Thanks.

Hi Jenniey90,

I'll get back to you later today.

Kind regards,

Lee

Social Media Comms

Vodafone UK