Vodafone default - not my fault - how to remove? *RESOLVED*

Vodafone

Hi Kirsty,

I've got your last email and I'll get back to you as soon as I can.

Kind regards,

Lee

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Vodafone UK

Kea84

Lee from vodafone got back to me quickly and resolved my issue , thank you very much! I really appreciate your help.

Kirsty

Vodafone

Hi Kirsty,

Thanks for updating the thread to confirm that this has been resolved for you.

Kind regards,

Lee

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Vodafone UK

imani85

Hi Lee,

I have a similar problem with default on my account. Would you kindly try and help.

I've got two email references:
WRT135 - MSE [#10053104]‏
WRT135 - MSE [#10053162]‏

Thank you.

Wilmacat24

Hi I'm hoping someone can help I defaulted on my Vodafone account I wasn't aware of this until I was turned down for a mortgage on obtaining my credit report I was made aware I defaulted back in November 2014 and the default was paid and satisfied in December 2014 I was told by an advisor that S a goodwill gesture for prompt payment they would remove the default I have come to get a mortgage now and when I obtained my credit report I see that the default is still there all be it satisfied so I phoned Vodafone two weeks ago and was told once again that they would remove the default and even told me what I needed to do to get it removed this was the wrong info as after several phone calls to customer services and a visit to a store no one seems to be able to help and now on speaking to customer services again I am now told there is no record of the default removal being promised on any occasion or that the conversation ever took place. Please can someone help as my mortgage advisor is willing to wait till its sorted but nothing can move forward till it is.
Many thanks

Vodafone

Hi imani85,

I've got your last email and I'll get back to you as soon as possible.

Wilmacat24 - If you need some help with your account, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

Wilmacat24

Hi lee I sent my query and the red number is [#10274980] I hope your able to help.

Wilmacat24

Hi lee thankyou for your quick response I've emailed you a reply the reference no is [#10288080]. If you could just give it a look.
Much appreciated

steve_arnold

hi there,


I seem to be having a similar problem to the guys above, I wondered whether you could help Lee?


I closed my Vodafone account last summer, and thought I had cleared my debt with Vodafone in September last year. Evidently I hadn't and have now found that I have incurred defaulted payments on my credit score.


As I had thought I had cleared the last payments, we had since moved house etc, so if there was any communication, I did not receive them. This was not an intentional error on my part, and am disappointed / frustrated that it has impacted my score.


I was hoping that once the debt was paid, that Vodafone could clear the history that is impacting negatively upon my score.


If this is possible, could you let me know?


thanks very much


steve

Vodafone

Hi Steve,

So I can access your account, email me with your details using the link in our profile here.

Just copy and paste the link into your web browser, and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK