Vodafone default - not my fault - how to remove? *RESOLVED*

Laur030511

Hi Lee, I have noticed your comment on this thread to a very similar experience I am having now! Unfortunately I've recently had my mortgage refused due to a default on my credit report from Vodafone... I have been in contact with Vodafone customer services many of times and mostly had a bad experience due to lack of communication between advisors at different centres across the world! I've also contacted credit relations department via email but am yet to get a reply. So I'm wondering if would be able to help me with this problem that is causing me much stress at the moment!
Thanks
Laura

DannyEB82

Hi Lee, I also have the same issue with regards to a default on my credit report which isn't allowing me too re-mortgage. I have also been in contract with online chat team but it is yet to be resolved. Would you be able to help me please in sorting mine out as well.


Thanks


Daniel

Vodafone

Hi Daniel,

If you still need help with this, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Alex5276

Hello Lee,

I have a similar problem and noticed you were very useful. I need your help.

I was a customer of Vodafone from 2011 until 2014-end. I have always made my payments in time. At the end of 2014, i decided to terminate early my contract with Vodafone. I paid the Early Termination fee in December 2014 and was told that the account was closed, the amount was GBP145.93. I then used the PAC number to move to another provider.

I found out today via Equifax that i had defaulted on a debt from Vodafone amounting 42.52 GBP. I went on the Online Chat and your colleague from Vodafone said i had an extra GBP42.52 left on my account to pay. I have never been contacted for this. The reason he said is that the 'ETF was taken earlier and i have been credited with that amount and this credit amount which was taken mistakenly was credited again into your final bill and adjusted with early cancellation fees'. But because i have terminate my contract then the direct debit was not working anymore and they couldnt take the amount from my account and never got in touch with me re that.

I have made the payment today, after discovering this thing via your Credit Report. My payment authorisation number is 007568. I need this Default to be taken off asap, i cannot buy the house i wanted because of this. Please help me...

mobilejunkie

Follow the instructions to contact him, otherwise he can't help. They are plastered all over this and many other threads, including the preceeding post.

Alex5276

Thanks Mobilejunkie, unfortunately it doesnt bring anything when i click on his hyperlink....

mobilejunkie

They must have a problem with it again. I just tried and can't find a way past at present. Hopefully the WRT will pick this up shortly and get it fixed. Let's hope they don't (like their system) become afflicted by the number of complaints they get (seem to be competing with migrants/refugees in terms of volume).

eagle

Hmmm seems to be working for me - the link in Lee's post above (#134) seems to point to a page on the MSE forum...

Try just clicking on this instead: http://vdfn.co/1d98zmW

Alex5276

It says i do not have authorisation after inputting the code and filling the form....PAIN!

Alex5276

i cannot believe what is happening to me, what is the ultimate route to that? I cannot be left with a bad credit score at 26 years old when i want to make my 1st home purchase....wow Vodafone i m shocked..