Vodafone default - not my fault - how to remove? *RESOLVED*

Paulio101

Good Afternoon
Im hoping someone from Vodafone can assist me with this.

Ive recently tried to apply for a mortgage and had it declined due to a default on my credit file.
I have checked with noddle and creditexpert and can confirm
A quick summary of eventsCancellation of a Vodafone SIM took place in December 2008
They cancelled the contract (I have a letter to prove disconnection date of 24th Dec 2008)
They then advised me of a closing balance, which I paid.I requested the PAC so I could have the number transferred over to a new mobile phone provider.
Little did I know that this keeps the account OPEN and active if ununsed - nowhere did Vodafone mention this
I decided against bringing my number across and just took out a new contract elsewhere.
All went quiet for approximately 7 months when I tried to apply for credit - and was rejected
Upon further investigation, it seems that Vodafone had issued a default against me
I proceeded to contact Vodafone to try and get this removed. I still have the email/letter trail filed away.
I was unsuccessful, as I did not receive a reply from Vodafone themselves
I contacted Creditexpert (again, i have the correspondence) and they contacted Vodafone on my behalf.
After a short while, I had a reply advising me that Vodafone were not going to remove this default - stating that the information they had was correct.
Now this is affecting my life again, I feel I should again chase them to get this removed.
I am still unable to apply for credit, and more recently, a mortgage.

Any help appreciated please
Thanks
Paul

chanz4

Didnt you still get bills?

McKneff

Contact Vodaphone yourself. The credit people probably didnt try very hard. If Vodaphone have made a mistake and you have the proof, it shouldnt be a problem having it removed under those circumstances.

It sounds as if I don't need to remind you to get/do everything in writing.

Good luck

Annie._2

You requested disconnection and then requested a PAC code, you cant have both. When requesting your PAC code, it would have overrun the disconnection request and kept the account open until you used the PAC to move the number to another network.

You would have still received bills from Vodafone, your online account would still have been active and you would have received emails from Vodafone to let you know your bill was available to be viewed online.

You should have used the PAC code and moved the number to another network on PAYG and there would then have been no doubt that the account was closed.

Paulio101

Thanks for your replies people.

@chanz4
I dont know. I took the option of online only billing system. I was unable to login to their system after the account was terminated.

@McKneff
I will do that (again). Not sure I will get very far though?

@Ann S
I understand what youre saying. And yes, Id agree with you. However, since I had a letter from them a month after requesting cancellation.... confirming that they have closed the account AND I couldnt access my online billing/usage system... I assumed that they had closed it.

As I mentioned in my correspondence somewhere (which is not attached here) they did not advise me that my PAC code would keep the account open. If I knew that, then yes, Id have taken the number with me to avoid the headache.

Ive just sent everything to Vodafone, so Im hoping they can assist me with this.

Thanks guys for your replies.

Annie._2

I wish you good luck Paul (hope thats you name).

Take care.

grumbler

Ann_S wrote: »

You requested disconnection and then requested a PAC code, you cant have both. When requesting your PAC code, it would have overrun the disconnection request and kept the account open until you used the PAC to move the number to another network....
You should have used the PAC code and moved the number to another network on PAYG and there would then have been no doubt that the account was closed.

Shouldn't Vodafone have explained all this to the customer?
The T&C keep silence about this.
And even if I search the Support section for 'PAC' (why would a customer do this?) I see loads of information about joining Vodafone, but I don't see anything about the fact that requesting PAC voids the cancellation notice given earlier.

Paulio101

Vodafones automated reference for me is [#9206663]

Paulio101

Sadly, they didnt explain this to me.
I would have def taken my number with me, or recancelled at the time to avoid this mess

Vodafone

Hi Paul,

Just as a quick update to this thread.

Thanks for your time on the phone last week.

As promised, I'll get back in touch with you as soon as I have an update.

Kind regards,

Lee

Web Relations Team

Vodafone UK

property.advert

You applied for a mortgage without spending a couple of pounds to check your credit files ...... Doh !