Vodafone default - not my fault - how to remove? *RESOLVED*

Vodafone

Hi Sarah,

Thanks for coming back to me.

I've received your emails and will get back to you as quickly as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

Sarahjane1600

Vodafone have removed the default, thank you Lee for all your help

Vodafone

You're more than welcome Sarah.

Kind regards,

Lee

Web Relations

Vodafone UK

Lsh

Hi lee or Heidi,

I hope you can assist, me and my fianc!e are trying to
Get a mortgage and he has a £100 default on his credit account from when we were In Australia . He rang vodaphone to advise he wanted paperless statements And email because he wouldn't be at his home address for 12 months. He came home to his parents house to find letters and reminders from vodaphone which he wasn't aware of. We have been told it will be taken off and it hasn't. We wrote to vodaphone and have had no reply. We need help to try and remove this as this is stopping us ftom getting a mortgage and we are not getting the help we need. We are now desperate and need help


Kind regards
Leanne

Lsh

Hi Lee,

I have emailed you via the link, the ref number I got is
6659623
Kind regards,
Leanne

Vodafone

Hi Leanne,

Thanks for making me aware of this.

I've got your email and will get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Lsh

Hi Lee,

Thank you for getting in touch , we really hope you
Can help us.

Kind Regards
Leanne

mrreem87

Please please please someone help!

Same situation

Went to apply for a loan from my bank, before I did I used experion to check my credit score come back perfect. Only for the bank to tell me there is a default on my credit report, they then told me to use callcredit l, which I did, and what shows up? VODAFONE apparently I was in £20 debt with them, I called immediately only to discover that actually there was no money owed to Vodafone and it was a mistake on there behalf, which they said they would amend on my credit file. Well they did amend it in a sense, basically the way it looks on my credit report is I have now paid that £20 that iv owed, the problem now is the defaults showing on my report since august 2013. I need those DF's changed to ok before the bank will loan me any money. After endless calls to vodafone including 1 call where the person I was talking to claimed to be part of 'the credit assurance team' or something along them line's. .she also told me that they have fully amended the problem on my credit file and will adjust in the next 24 hours. Over a week later nothing, and my report hadn't bewn updated since the first time I got in touch with them. Im in distress and ran out of ideas this has been going on dor over a month now and my phone bill is through the roof after keep calling vodafone. I've been advised to take legal action after the last call, I just want this mess sorted as quick as possible as im being punished and penalised because of vodafones mistake.

Please help.

I have my old account number but that is all, dont know the phone number or my pin

thanks in advance

Lee Reem

grumbler

Contact Vodafone web reps as they suggest above.

Meanwhile start a dispute with Experian: http://www.experian.com/disputes/how-to-dispute.html

mrreem87

Iv basically had the same problem as everyone else.
Just done the whole email thing. Is this the email reference number as its the only thing I can see (#7469553)?