Vodafone default - not my fault - how to remove? *RESOLVED*

Vodafone

Hi Milo1234,

I'll do my best to help you.

To enable me to get things looked into, could you email me as per the contact details provided in post 30 above?

Kind regards,

Lee

Web Relations

Vodafone UK

Milo1234

Hi Lee,

I have just sent you an email now.

Thank you.

Vodafone

Hi Milo1234,

Thanks for coming back to me.

I've received your email and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

MattMeddings

@Vodafone Company Representative

Please help i have the same issue. i have wrote a letter but have no idea where to send it?

I have spoke to Vodafone about my default and they have cleared all debt and admitted it was there error but there were unable to remove it over the phone. Can you have a look at my case please?

I have my account number ect but don't know who to contact with this matter, please help.

Regards
M. Meddings

Vodafone

Hi Matt,

Thanks for your time yesterday.

As promised, I'll get back in touch with you as soon as I have an update.

Kind regards,

Lee

Web Relations

Vodafone UK

jack.shaw

please can vodafone look at #6112952 as soon as possible thanks

Vodafone

Hi jack.shaw,

Thanks for making me aware of this.

I've got your email and will get back to you as quickly as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

Sarahjane1600

Hi,

I'm in a similar situation with vodafone. I have just found out through a mortgage application process that I had a defaulted payment of a minuscule amount but I never received the bill or default notice, the first I knew of it was when I saw the credit report. I called to pay it straight away but vodafone say they cannot remove the default from my record which seems unfair as I never received the bill or any correspondence relating to the payment due at all.

Any help with the best thing I can do next would be much appreciated!

Vodafone

Hi Sarahjane1600,

Thanks for making me aware of your concerns.

So I can get things looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Sarahjane1600

Hi Lee,
Thanks for replying. I have sent the message and have somehow received 2 references! They are

#6194497 and
#6194549

Let me know if you need anything else.

Many thanks
Sarah