Ovivo New Network. 200 minutes 200 Texts Free indefinitely.

NonGeographicalMan

Roger1 wrote: »

I bought a data SIM and 'won' £1.

I claimed, since when no info on how to redeem.

This sounds far more like the Ovivo that I knew and left.

Also the other member who claimed to have been with them for 18 months and never spent a single penny of his credit seems to be rather unique given that Ovivo actively encourages running out of free minutes and using up your paid minutes by failing to send any form of automatic warning either just before or when you no longer have any free minutes remaining that month. Also the £15 credit on joining only occurred more recently as to begin with you only had to pay £5 for a SIM and got £5 credit (rather than pay £20 with £15 credit). So I highly doubt this person has actually been with Ovivo since the start in summer 2012.

Also beware of the fact that when I was in Spain and used their equivalent of www.saynoto0870.com (www.nmn900.com) to avoid 902 numbers to contact various call centres of large businesses out there I was charged a premium rate of nearly 1 Euro per minute instead of only the normal rate of 20 cents a minute for calling a regular Spanish landline number. Ovivo only grudgingly corrected this after I submitted a written complaint.

I think only a very limited user of a mobile phone would not be in danger of over running the 150/200 minutes a month of free calling credit.

grumbler

It's 200 free minutes now, not 150.

Silk

Roger1 wrote: »

I bought a data SIM and 'won' £1.

I claimed, since when no info on how to redeem.

Should have gone into your account as a £1 credit I would have thought ...have a look at your balance and if it's not there ask them where it is.

NonGeographicalMan

Silk wrote: »

Should have gone into your account as a £1 credit I would have thought ...have a look at your balance and if it's not there ask them where it is.

But don't suggest to them that they were trying to deliberately do you out of the £1 unless you hade made the complaint about not getting the credit as otherwise their seemingly new get tough and puts his staff before customers oriented head of customer service may take umbridge and terminate your account and issue you with a PAC code.

Also don't forget that if they terminate the account on you they still probably won't refund any bonus credits you have received during your time as a customer (as opposed to credit you have bought from them with hard cash which they should clearly refund if they show you the customer the door).

pepdavies

Just let it go Nongeographicalman. You don't like Ovivo, we get it. Using their network is entirely optional

NonGeographicalMan

pepdavies wrote: »

Just let it go Nongeographicalman. You don't like Ovivo, we get it. Using their network is entirely optional

No actually I liked most of their service and had previously introduced other customers to it because of its no ongoing subscription aspect. However I slowly found it more and more unacceptable that I could not rely on their data service to always work when I needed it to (whilst I was also somewhere in range of a working Vodafone transmitter mast). I also found it unacceptable that there was not an upgrade bolt on data package you could buy from Ovivo for immediate use for the next 30 days that spared you from the forced advertisements if you needed to use data on your phone on a more active basis that month. The adverts are tolerable if you only use your mobile phone infrequently as a smartphone.

Then due to my dissatisfaction with a data service that had already not been functioning for several days (for both myself and either all or many of their other customers), that I had a critical need to use that day, I drew the matter directly to the attention of Ovivo's combined CEO and COO (Dariush Zand). However he then unwisely chose to have my service terminated in a fit of pique rather than thanking me for drawing this ongoing failing to his attention, apologising profusely for any inconvenience I had been caused and also resolving the technical problem with data as soon as he possibly could as he quite clearly should have done.

Also in the way he dealt with me on the day I called him directly he showed, in my humble opinion, an authoritarian and distinctly contemptuous manner towards me as a customer that any Chief Executive is unwise to ever demonstrate in public. If you are of a certain age you will for instance I expect remember the sad previous case of a certain Mr Gerald Ratner and a then well known high street jewellery chain after he was unwise enough to make it publicly known what he really thought of customers who bought products in his jewellery stores and also what he really thought of the quality of most of the products that his company sold..........................

JDPower

NonGeographicalMan wrote: »

No actually I liked most of their service and had previously introduced other customers to it because of its no ongoing subscription aspect. However I slowly found it more and more unacceptable that I could not rely on their data service to always work when I needed it to (whilst I was also somewhere in range of a working Vodafone transmitter mast). I also found it unacceptable that there was not an upgrade bolt on data package you could buy from Ovivo for immediate use for the next 30 days that spared you from the forced advertisements if you needed to use data on your phone on a more active basis that month. The adverts are tolerable if you only use your mobile phone infrequently as a smartphone.

Then due to my dissatisfaction with a data service that had already not been functioning for several days (for both myself and either all or many of their other customers), that I had a critical need to use that day, I drew the matter directly to the attention of Ovivo's combined CEO and COO (Dariush Zand). However he then unwisely chose to have my service terminated in a fit of pique rather than thanking me for drawing this ongoing failing to his attention, apologising profusely for any inconvenience I had been caused and also resolving the technical problem with data as soon as he possibly could as he quite clearly should have done.

Also in the way he dealt with me on the day I called him directly he showed, in my humble opinion, an authoritarian and distinctly contemptuous manner towards me as a customer that any Chief Executive is unwise to ever demonstrate in public. If you are of a certain age you will for instance I expect remember the sad previous case of a certain Mr Gerald Ratner and a then well known high street jewellery chain after he was unwise enough to make it publicly known what he really thought of customers who bought products in his jewellery stores and also what he really thought of the quality of most of the products that his company sold..........................

Yes, we get the message, you've told us multiple times now, give it a rest please.

Netwizard

Is anyone else having problems with call dropouts? Everytime I make a call, it drops out at least once, sometimes before its even connected and started ringing?

The data is shocking, but most times I only use my phone on Wi-Fi but i'm wondering about the call dropouts. Sometimes when people ring me, the phone will ring out for 2-3 seconds and cut out and they will have to phone me back.

I'm in a good signal area with 3 out of 5 bars signal.

Thanks

colinicky

On a positive note:- I took a second sim when the offer was on & then promptly deleted the email with the voucher, contacted Ovivo support who spoke to their operations team who resent me the email.
So thank you Ovivo. and before anybody asks I am not a big spender, I have only ever used a max of 100 of my free minutes in any month & have never used their data other than receiving emails via yahoo app so have never had any adverts although I do get on average 4 -5 a week via email, even bought something from one of them !

NonGeographicalMan

Netwizard wrote: »

Is anyone else having problems with call dropouts? Everytime I make a call, it drops out at least once, sometimes before its even connected and started ringing?

The data is shocking, but most times I only use my phone on Wi-Fi but i'm wondering about the call dropouts. Sometimes when people ring me, the phone will ring out for 2-3 seconds and cut out and they will have to phone me back.

I also had regular problems with suddenly dropped calls but could never work out if that was down to the network itself or to certain design issues with the proximity sensor of my Sony Xperia Mini Pro handset which I bought at the same time as I first became a customer of Ovivo.

This quote in their May 13th 2013 press release at www.ovivomobile.com/news/press-release-ovivo-mobile-appoints-three-non-exec-directors/ is certainly starting to ring a little hollow:-

Dariush Zand, OVIVO Mobile CEO and founder, said: “I am flattered that James, Martin and Tony have agreed to put their time and reputation behind OVIVO. It speaks volumes for our prospects and I don’t believe that we could have chosen a better team.

“We are one of the only operators in the world to use a business model of this nature, where we focus on driving revenue from value added services, as opposed to from the service itself.

“All the while, we maintain a quality customer experience and, though the service is great value, we do not compromise on quality or care.”

Whereas in reality Ovivo's only really happy customers actually seem to be mainly older people over 50 who only make a few minutes of calls a and send a few texts a month and if they have a smartphone at all (not a requirement to use an Ovivo SIM) only use any Apps or web browsing features on it a handful of time a month.

I wonder how all this squares up with the original business plan in which customers were surely intended to be mainly people like students who did not want to pay for a mobile service but who were likely to use up the majority of the free data aspect of their phone service quite a bit and so therefore also be relatively susceptible to the charms of the advertising pages regularly foisted on them.

To my mind there is something inherently flawed about a business model that says that people who are so frugal that they don't want to spend anything at all on their mobile phone will also be great prospects for responding to potentially intrusive and annoying levels of advertising.