£2065.26 Orange Mobile Phone Bill

4Chickens

Help!!!!!!!!!!!!

My husband and I went on holiday for a week in Turkey and he has received this massive bill. The largest portion of the bill is for:
Mobile Internet & Data £1739.23

Has anyone any experience of getting this kind of bill reduced.

I am so shocked, I'm speechless (which is unusual for me)

Any advice would be welcome

vax2002

Quite normal I'm afraid, take your data phone on holiday and £200 a day is the bottom line you can expect.
Its back to the calls only handset if you are leaving the country.

de1amo

İts very odd because my wife uses a Paygo phone when we are in the uk to ring her mum's moblie in turkey and it probably cost 30 quid for 4 weeks

vax2002

Most people are so "impressed" that the smart phone actually works abroad what the data roaming charges are is the last thing on their mind.
One must wonder why they bother with a holiday if you are a prisoner to the phone when you get there.

mildred1978

de1amo wrote: »

İts very odd because my wife uses a Paygo phone when we are in the uk to ring her mum's moblie in turkey and it probably cost 30 quid for 4 weeks

The OP's issue is data, not calls, and it was data used while in Turkey, not the UK.

OP, some have had charges reduced in limited circumstances, but legally you are liable for the charges (you should have turned data off before going).

grumbler

4Chickens wrote: »

Help!!!!!!!!!!!!

My husband and I went on holiday for a week in Turkey and he has received this massive bill. The largest portion of the bill is for:
Mobile Internet & Data £1739.23

Data roaming shocks are pretty common as phones can use data on their own if the owner doesn't disable mobile data. However, 2065-1739=£329 - this is what you used consciously on calls and texts. I think anyone who spends such amount on calls is in a position to pay unexpected £1.7K easily.

Call Orange and ask them to apply retrospectively as big data roaming bundle as possible. They have no obligation to do this though.

Orange data roaming.....a decent outcome...!
horrendous data roaming charges
T-Mobile roaming charges.
bill dispute with orange
Data and roaming chages, should the UK netowks do more to prevent bill shock?
PLEASE HELP!!!! Orange are being unreasonable
£3000 Orange Bill - HELP!
...
...

NFH

Orange charges £8,000 per gigabyte for data roaming outside the EEA, compared to around £10 per gigabyte for the same usage within the UK. Given that Orange's charge is so high, why did you use the service?

de1amo

we use wifi services in bars on our laptop when on our holidays within Turkey.--my daughter's i phone doesnt make the journey to the uk and we use the laptop in bars and friends etc

J_B

vax2002 wrote: »

Its back to the calls only handset if you are leaving the country.

Or ... simply switch OFF data roaming.

Simples

vax2002

J_B wrote: »

Or ... simply switch OFF data roaming.

Simples

many phones turn it back on.
Leave the data phone at home and take that old brick from the kitchen drawer.

grumbler

vax2002 wrote: »

many phones turn it back on.
...

Any example?