Orchid V4, V4+ and Ranger 400 phone users - Discussion

RiTSo

Quentin wrote: »

15 seconds isn't really well after 18:00.

You could try ringing another number and see if you get the 0p per min message. If you do, the orchid must have lost its time setting and needs resetting (either manually or with a force home call).

Quentin,

Thanks for the reply.

I meant that I originally thought that it was well after 18:00 when I made the call not that I was sitting there waiting for 18:00 to pass and then rang immediately!

I have made a couple of calls since and they didn't give the message but these were a good couple of hours after.

My concern is that rather than the box being out by a few seconds, which wouldn't bother me, it could be out by any number of minutes or hours and how would you know?

Quentin

Realistically, probably only if you get the 0p/min message - at least that's better than only finding out when a bill turns up!

You can put the phone down on hearing that message, and do the reset.

msmicawber

I don't know if you're a 18185 subscriber, Quentin, but if you are you can check the time on your box by making a call at a certain time, then checking your 18185 account straight away to see what time the call was logged at.

Quentin

You can of course, but the 0p/min message is a much easier and quicker way of learning that your call is about to go via 18185.

msmicawber

True, the message is preferable, but I find I don't always hear it (not sure if it doesn't always happen, or whether it's just me being distracted), and am never entirely confident that the force home has worked properly after time changes, so tend to check my 18185 account afterwards before my children get to the phone ...

tiptoe_mouse

True, the message is preferable, but I find I don't always hear it...

You only hear the 18185 message whilst the phone at the other end is ringing. So if someone picks it up immediately, or if an automated service answers immediately, you won't hear it.

tiptoe

Victor_Delta

msmicawber wrote: »

...I and am never entirely confident that the force home has worked properly after time changes, so tend to check my 18185 account afterwards before my children get to the phone ...

Not sure what this proves as unfortunately there is no way of telling what time the Orchid box thinks it is. It could be several hours out and still an individual call might be correctly routed to, say, 18185.

I monitor force homes by first checking that 01536 272200 is not busy and then making sure the red light flashes for about 2+ minutes. Also, if you go into CW Client, I think you can see whether contacts at particular times have been successful or not.

However, an LCD time display on the outside of the box would solve all this hassle!

V

lp12man

Greetings all

Orchid v4+ arrived this morning, to go with the email from the company containg my user name and password. Have installed the client but when connecting I am repeatedly getting the "unable to connect to server" message. I have tried changing firewall settings (even turning it off briefly) but still fail to connect.

Would someone who has connected before kindly check if the site is working okay ? If it is then I know it is me rather than a general problem.

Only discovered all this info just a week ago and already saving pounds with 18185. Just struggling to get through to Primus. Waite for 15 mins last night before patience wore out...

Heinz

Welcome to the MSE forums lp12man

Have you changed the IP address?

BTW, the server is working perfectly. I have just updated my program, saved it, forced home, logged back in and checked the time of the Last Contact - and all was fine.

For future reference, if you manually phone 01536207810 and hear the engaged tone, the force home server is down. If you here a few short beeps, it's working fine.

lp12man

Sorted. Many thanks Heinz.