Royal Bank of Scotland (merged)

Edinburghlass_2

To be honest I'd phone RBS as they are pretty good to deal with on the phone as other users have found. If you don't want to phone then yes fire them out another letter giving 7 days.

trulymadlydeeply_indebt!

Jbee wrote: »

:beer: Congrats to truly madly deeply_in debt. Gives the rest of us hope!:j

Cheers Jbee. Although I was a bit panicky about going-for-it at the outset, I have to say that the whole process has been painless. A lot of gain for NO pain would sum it up.

I hope my success and tactics for anybody reading this or currently "in the system" will inspire you/spur you on.

With love

Lisa XXXXXXXX
:dance:

orangelily8

I sent letter to RBS on 27th March asking for refund, I phoned
them today, and although the Branch received and signed for my request, it has been lost in their internal mail system.
Are they stalling, and what should be my next step,
Thanks

SimoneT

Hi there, I recently wrote to the RBS (using Martin's template) to reclaim only £107 from them, which they charged on 2 occasion in 2005. I then received a letter (near the 14day deadline) that they were looking at my claim and would be in touch. Given that my claim is only small in comparison to others I thought, give them a ring and see what time table they are working to. A very nice lady at the RBS Customer Service centre (who sent the letter) informed me that they have 7 weeks in which to assess my claim. She cited some Financial act whose name I don't remember. Are they correct and if not should I proceed in accordance with Martin's time table. As my claim is only small I don't really want to take them to court for this as it seems too much hassle, however it's the prinicipal of the whole thing more than anything that prompted me to make the claim in the first place. Any advice is more than welcome. Thanks !!

Kurt_Hamster

SimoneT wrote: »

Hi there, I recently wrote to the RBS (using Martin's template) to reclaim only £107 from them, which they charged on 2 occasion in 2005. I then received a letter (near the 14day deadline) that they were looking at my claim and would be in touch. Given that my claim is only small in comparison to others I thought, give them a ring and see what time table they are working to. A very nice lady at the RBS Customer Service centre (who sent the letter) informed me that they have 7 weeks in which to assess my claim. She cited some Financial act whose name I don't remember. Are they correct and if not should I proceed in accordance with Martin's time table. As my claim is only small I don't really want to take them to court for this as it seems too much hassle, however it's the prinicipal of the whole thing more than anything that prompted me to make the claim in the first place. Any advice is more than welcome. Thanks !!

I think she's mixing up the time limits.

They have 8 weeks to deal with a complaint before it can be taken to the Financial Ombudsman.

If you specified a fair and reasonable time limit in your letter, which if you've used the MSE templates you will have done, then that is enough if you are taking legal proceedings. Going that route then they have to abide by your time limit.

As you aren't going through the Financial Ombudsman the 8 week limit is moot.

SimoneT

Thanks, I didn't think she was right, after all it would have been mentioned in Martin's article. I shall send them another letter I think, again using the template.

northy

Kurt_Hamster wrote: »

I think she's mixing up the time limits.

They have 8 weeks to deal with a complaint before it can be taken to the Financial Ombudsman.

If you specified a fair and reasonable time limit in your letter, which if you've used the MSE templates you will have done, then that is enough if you are taking legal proceedings. Going that route then they have to abide by your time limit.

As you aren't going through the Financial Ombudsman the 8 week limit is moot.

I to received the same letter this morning from RBS .
Not want to seem a bit slow but am I right in saying they have 14 days to deal with a claim.
But 8 weeks to deal with a complaint.
so ineffect they are sending this slip out to confuse people ?

Edinburghlass_2

In fact you're letter is giving them 14 days to deal with your reclaim and so yes you can send out your next letter on day 15 or in fact start court action.

All financial institutions/companies are given 8 weeks by the Financial Ombudsman in which to deal with a complaint and they must let you know this and send you the FO leaflet.

However, with RBS it is always worth giving them some leeway in timings as they are very good at paying out the full amount without having to take court action.

Kurt_Hamster

Edinburghlass wrote: »

However, with RBS it is always worth giving them some leeway in timings as they are very good at paying out the full amount without having to take court action.

I suspect that may be changing now that they have Cobbetts in on the action.

katy3

im due to file mcol on monday im i better off giving them a few extra days.