Royal Bank of Scotland (merged)

Leebcoward

Stick to your timescale based on the steps set out on this site...

Tozer

There are no time limits required by law when dealing in the small claims court and pre-action protocols (personal injury, prof negligence, etc) do not apply.

If you are confident about your claim, keep to the time limit and sue when the time is up.

gaolattack

Thanks for that

WH39

HI
F.a.o rimbo

referral charges can be claimed back.

nickmack

gaolattack wrote: »

got a reply today saying i will have to wait 8 weeks, for them to investigate, do i go ahead with the 14 days, i gave them to refund me , or shall i wait till they gat in touch with me????:

Stick to your timetable, please read the two links in my signature carefully.

michelle25

Hi there!
Just getting messed about by the banks while trying to claim charges back so looking for some advice. Got list of charges and sent a 14 day letter but got a letter back yesterday from them saying they were sorry I had a complaint and they have 8 weeks legally to investigate it! What do I do - still file at court or contact them again? Please help - don't wanna give up!
Thanks
Michelle

nickmack

michelle25 wrote: »

Just getting messed about by the banks while trying to claim charges back so looking for some advice. Got list of charges and sent a 14 day letter but got a letter back yesterday from them saying they were sorry I had a complaint and they have 8 weeks legally to investigate it! What do I do - still file at court or contact them again?

Michelle, stick to your timetable. Please read the contents of both links in my signature carefully.

Mark1234

Hi,

I sent the first letter to Halifax Plc requesting my bank charges back and they responded with a letter saying 'Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to complaints.'

Are they allowed to do this or is it now time to send the second letter stating that I will take them to the small claims court.

Any help much appreciated.

Thanks, Mark

nickmack

Mark1234 wrote: »

I sent the first letter to Halifax Plc requesting my bank charges back and they responded with a letter saying 'Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond to complaints.'

Are they allowed to do this or is it now time to send the second letter stating that I will take them to the small claims court.

Stick to your timetable. Please also read the FAQ in the Reclaim Help thread in my signature

Warriorsith

Also you should read the Halifax thread as your asking questions that have already been answered.