Royal Bank of Scotland (merged)

LilDevil

The Coop coughed up for both of my accounts without any fuss, they deducted all the interest and some of the lower charges - but cheques were sent within the two week period given!

Cahoot credit card coughed up too - but then, the charge for Cahoot was only £32!!

Angie
xx

onedayiwill

Smile was a doddle.

Sent a polite secure message requesting charges back from last summer totalling £335 (couldn't be bother going back further than my online statements showed....)

One month later - after I sent them a polite reminder that I hadn't heard from them - they credited my account with £640 as a goodwill gesture!

sue1958booth

just filled in online county court claim for rbs, have already sent previous letters and had, "we are considering your claim" replies
am claiming £4426
here's hoping

tony1_2

Hi, I recently wrote to the Halifax regarding bank charges and they were very quick to respond,even sending me my £10.00 cheque back. I then sent the details of the charges and they replied as follows,quote "Please note the complaint handling rules set out by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond with complaints" unquote, is this so or are they just wasting time? anyone have the answer please.

stephen123_2

I have received a letter from the HALIFAX stating that they are sorry to learn that i'm unhappy with my bank charges and they will 'investigate' my complaint. They state this will take up to 8 weeks! Should i write back that this is to long and stipulate a time for response. Are they just stalling for time? as the complaints/claims must be flooding in. Any advice would be gratefully received. cheers

marcellep

I got the same letter - Stick to your time scale and send the next letter when your suppose to - Ie the 14days

http://forums.moneysavingexpert.com/showthread.html?t=285448

Aim your HBOS questions to the above thread, The above thread has lots of useful info and people tend to answer alot quicker there.

Hope that helps

smallpiper

There is a thread with 1,847 posts dealing with claiming from the Halifax. First place I would go for information.

Edinburghlass_2

The 4/8 weeks response time is a standard letter from most of the banks now however you need to follow your timescale and if you haven't had a satisfactory reply in your 14 days timescale, send off your letter before action on the 15th day. As above for the link for Halifax questions.

Icey

I received my letter offering me the full amount back. It says on the letter

"Please complete and return in the prepaid envelope to:

Customer relations
The forthstone
56 south gyle crescent
Edinburgh
EH12 9LE

The prepaid envelope address is:

Royal bank of scotland
PO Box 1727
Edinburgh
EH12 9WZ

So which address do I send it to?

Also should I use the prepaid envelope or send it recorded delivery?

cloth_ears_2

Icey wrote: »

I received my letter offering me the full amount back. It says on the letter

"Please complete and return in the prepaid envelope to:

Customer relations
The forthstone
56 south gyle crescent
Edinburgh
EH12 9LE

The prepaid envelope address is:

Royal bank of scotland
PO Box 1727
Edinburgh
EH12 9WZ

So which address do I send it to?

Also should I use the prepaid envelope or send it recorded delivery?

I'd give them a phone and ask - don't want any delays in getting your cash - well done!!