Royal Bank of Scotland (merged)

Edinburghlass_2

Its standard procedure to send the FO booklet, in fact if you were to go through the FO it would cost them money. Send them off the letter before action and allow them 14 days to reply.

lucyannexxx_2

ive sent the first letter to abbey on 5th march, so far i havnt heard anything back, so i rang them and they said it could take 4-6 weeks to get to me! they are blatently trying to stall me - so what do i do next? i cant wait that long!
please help !

lucyannexxx_2

and i cant even write the letter asking for the charges back...coz they havnt sent me the info of how much it all comes to! and ive got charges coming out this month aswell!

Edinburghlass_2

edited to change post, the bank have 40 days to provide the information/statements that you have requested. If they haven't done that within the 40 days you can then complain.

Letter here by Rex and the link to the ICO.

Quote:
<table border="0" cellpadding="4" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.
</td> </tr> </tbody></table>
http://www.ico.gov.uk/complaints.aspx

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lucyannexxx_2

should i pay the £85 charges that i got coming out next month? because i dont want to pay it if im just going to be claiming it back! i took the first letter into my branch on the 5th, and when i rang abbey they said they hadnt received the postal order until the 17th! so when do the 40 days start from?
thanks

beeetlebug

Hi,
I have successfully reclaimed charges on both my RBS personal accounts (£605.29 & £142). However I was wondering if anyone has successfully claimed back charges from RBS on their business account? Ours are at about £17,000 for the past six years. Although some are genuine same day payment charges etc, alot are unfair. I am concerned about claiming because of the fear of them pulling the overdraft. Any advice would be much appreciated.

jimmyandjudy

Hi all,

I phoned the bank today asking about my£10 cheque and when/why it is coming out of my account for my statements.
They say there is a back log with letters and phonecalls and I could be waiting awhile, I have been waiting since February now.
I shall be sending my second letter tomorrow.

Icey

jimmyandjudy wrote: »

Hi all,

I phoned the bank today asking about my£10 cheque and when/why it is coming out of my account for my statements.
They say there is a back log with letters and phonecalls and I could be waiting awhile, I have been waiting since February now.
I shall be sending my second letter tomorrow.

I sent my letter requesting my charges/statements on the 26th of Feb and received them less than two weeks later.

I sent my first letter reclaiming my bank charges last monday, am now waiting for a response.

hazelforster

I am reclaiming my bank charges from the Halifax and sent the template letter and recieved a reply stating that the Financial Services Authority gives them eight weeks to respond to complaints. Is this right? and what should i do next.

Abit confused Hazel Forster

jill7286

Well, I have just been to the local County Court to lodge my claim for £3468.88 + £1268.08 interest and £120 court costs. RBS received my claim on 15th Feb and I've not heard anything since. Sent off the next letter and still nothing. Phoned them only to be told that they have 8 weeks according to the FSA. So though I might as well go to court. Lets hope itr all goes well now.