Royal Bank of Scotland (merged)

Twinkly

millard wrote: »

hi there
i have just received a reply from the halifax after sending my third letter threatening to take them to court they say they have 8 weeks to investigate my claim has anyone else received this response?

Lots of peole have and the general consensus is to stick to your own deadlines and, in the style of Sid James, Carry On Regardless

(Probably showing my age with the carry on film reference there :rotfl: )

gdawson

jill7286 wrote: »

Hi everyone.
RBS received my 1st letter requesting charges on 15th Feb. Sent off 2nd letter which they received. I've now given them just over a weeks grace as they seemed to be paying out quite quickly. Called them up today to see what was happening with my claim only to be told that they have now been given 8 weeks to deal with these claims. Is his just a delay tactic or has the ruling changed. Do you think I should start court action.
Thanks

Jill,

Your timeframe is very close to mine, as most people have said previously, hold out for a bit. have you sent the 2nd letter? i actually sent letter 1 to my local branch, letter 2 to my local branch and a 3rd letter as i had received no response to the head office in Edinburgh. the 3rd letter was a template i got off another site (can anyone tell me where i found it cos i cant remember!) it was 4 days after sending the 3rd letter that i got a letter saying i was getting all my money back.
sorry i cant be more specific, but i would hold your guns and either call every other day or source out that 3rd letter.
you will get your money in the end.

Greg

pigsmightfly

Edinburghlass wrote: »

If they are out of the 40 days regarding providing you with the information/statements try this letter and look at the link to the ICO.



Quote:
<table border="0" cellpadding="4" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.
</td> </tr> </tbody></table>
http://www.ico.gov.uk/complaints.aspx

Hi!

When you make a complaint to the IC, how long does it take for them to respond or to hear something back

twinkyt

Hello everyone, advice would be greatly appreciated! I have started to claim charges back from the Halifax, I received a letter from them today saying they are entitled to 8 WEEKS to investigate my claim! That they will rspong fully in 4 WEKKS! Is this true, do I have to wait 8 weeks before I can threaten court action or is this a delaying tactic being used by the bank?
Thanx all!

nickmack

twinkyt wrote: »

I have started to claim charges back from the Halifax, I received a letter from them today saying they are entitled to 8 WEEKS to investigate my claim! That they will rspong fully in 4 WEKKS! Is this true, do I have to wait 8 weeks before I can threaten court action or is this a delaying tactic being used by the bank?

Stick to you timetable and ignore what they say unless it's an offer of a full refund.

dazza100284

hi, i took a £10 cheque into my local branch complete with a letter askin for my 6 years worth of statements last thursday, it is now tuesday and the cheque has still not been deducted from my acount...

shall i give it a few more days or get on the phone to them?

cheers

karen1967_2

twinkyt wrote: »

Hello everyone, advice would be greatly appreciated! I have started to claim charges back from the Halifax, I received a letter from them today saying they are entitled to 8 WEEKS to investigate my claim! That they will rspong fully in 4 WEKKS! Is this true, do I have to wait 8 weeks before I can threaten court action or is this a delaying tactic being used by the bank?
Thanx all!

I had exactly the same response yesterday as did my sis. I told them I would meet them halfway and that I would give them one further week before I begin court proceedings. I also said that I would accept nothing less than the total amount they have took unlawfully from my account, and pointed out too that its in their interets to avoid court action as I would then request the 8% interest and also the court fees if it went that far, the lady told me that they would be in touch asap and that there was a backlog but that all were being dealt with in order of receipt..
I'm waiting the week then commencing court action, I feel though that they will reply before then..

karen

markymoomoo

karen1967 wrote: »

I had exactly the same response yesterday as did my sis. I told them I would meet them halfway and that I would give them one further week before I begin court proceedings. I also said that I would accept nothing less than the total amount they have took unlawfully from my account, and pointed out too that its in their interets to avoid court action as I would then request the 8% interest and also the court fees if it went that far, the lady told me that they would be in touch asap and that there was a backlog but that all were being dealt with in order of receipt..
I'm waiting the week then commencing court action, I feel though that they will reply before then..

karen

did you do that via a phone call.... when i rang i'm pretty sure i got the duracell bunny that just kept saying "8 weeks", think similar to the freaky disguise used by arnie schwarzennegger in total recall...

karen1967_2

markymoomoo wrote: »

did you do that via a phone call.... when i rang i'm pretty sure i got the duracell bunny that just kept saying "8 weeks", think similar to the freaky disguise used by arnie schwarzennegger in total recall...

yep did it by phone call, spoke to a lady called Helen Rawnsley on 08457 253519.. she was a bit funny at first but soon came round..lol. I dont think its delaying tactics, i really do believe that they are inundated and cant handle the strain of it all. its our money though and we want it back.. as for the duracell bunny your probs right..lol

twinkyt

I have prepared the *threaten court action* letter and going to post it this afternoon. Thanx all