Royal Bank of Scotland (merged)

swerveykats

Hello all,

This is my first thread so please bare with me.

I have recently started claiming my bank charges back from Abbey they have now sent me a letter saying that that they are sorry about my complaint and they will get back to me within the 4 weeks are they fobbing me off, hoping that I will forget about it. What should I do leave it for a month or send therm a letter telling them see you court.

I hope someone can help me

Regards

Melvyn

siang

Could anyone help me i sent 1st letter to halifax 2 weeks ago and today recieved a reply, the letter states they are looking into my account and have 8 weeks in which to do this, should i still send the next letter now or wait, and also would calling them help it along, please help!!!

markymoomoo

siang wrote: »

Could anyone help me i sent 1st letter to halifax 2 weeks ago and today recieved a reply, the letter states they are looking into my account and have 8 weeks in which to do this, should i still send the next letter now or wait, and also would calling them help it along, please help!!!

your better off looking here man

click me

bri.f_2

How far have you actually got?
What letter(s) have you sent?

rufrokx

siang wrote: »

Could anyone help me i sent 1st letter to halifax 2 weeks ago and today recieved a reply, the letter states they are looking into my account and have 8 weeks in which to do this, should i still send the next letter now or wait, and also would calling them help it along, please help!!!

They did the same to me, but it took them a week, not 8, to make their offer. Seven days after sending the first letter I sent a second letter. Seven days later I received the reply that they were looking into my account (letter dated 9 March 2007) and today I received their offer to refund the money claimed, in full.

If I were you I'd get the second letter off to them today, telling them they have seven days in which to reply, and see what happens.

pigsmightfly

dazza100284 wrote: »

ive finally sent the first letter to RBS to get all my statements from the last six years........ive been a student for 4 of those years, so as you would expect, ive been in the blue...BIGTIME!

at one point i was being charged £28 a month every month for a good 2 years, but i didn't have any money to sort it out

im expecting my charges to be at least £2000.....i just hope they reply to my letter!

i can't wait for a letter from the bank, any other time i dread letters from the bank, cos they're usually letters askin me to ring the customer lending centre :rotfl: :beer:

onwards and upwards!

I was the same as this - getting charged £28 every month along with £30 charges every week or more! Once you get into that cycle its hard to get out of it but I claimed mine back (it was with Halifax)!

Good luck to you - keep us up-dated

ruth0220

Last week I sent Abbey a claim giving them 14 days to respond, they HAVE responded by telling me they will need to do a thorough investigation which will take 4 weeks. Where do I stand with this? Can I tell them to hurry things along or am I obliged to hold out...... Ruth

Edinburghlass_2

As you can see, most of the banks are giving this 4/8 weeks but you should stick to your timetable and if you don't hear again, send out your next letter.

alan192

Well I finally did it last night I went to Moneyclaim online to get my money back from HSBC! I hear what everyone is saying about due to the numbers claiming but lets be honest they are not small businesses they can employ more staff if they are struggling, it's not as if they aren't rolling in it already!

Call me suspicious but it sounds like everyone is being told 8 weeks do the banks already know when the OFT will make the long awaited announcement.

nickmack

zAndy1 wrote: »

To be fair is it reasonable to expect the banks to reply in the deadlines we are setting them when it is obvious there are a lot of people sending letters and trying to claim back charges, that's bound to have a knock on effect on the time it takes them to process all these claims. I'm not defending them purposely stalling for time but some of the timescales these letters allow do seem a bit harsh.

My usual response to this is, how much leniancy did the bank give you over these charges?