The Mobile Outlet

thesaint

richardse6 wrote: »

Well things are looking up.
When I posted my message on here last night I was concerned that cashbacks had dried up from The Mobile Outlet.

However, this morning I received the automated emails saying my documents had been received and the cashback approved for payment.
The claim, sent by RD, was signed by them on 21 March, so it's taken a month to acknowledge receipt.

As I haven't chased them, it looks to me now as though they are simply behind and maybe will catch up. If that's the case, the best thing to do would be to leave the staff alone to get on with it, however frustrating this is.

If a few more post their dates when they submit a claim and when it's acknowledged, board readers will be able to see if things are geting better or worse.

I'll post again when I receive my cashback with a reminder of my submission dates.

Hope this is helpful.

You are supposed to have your money in the bank now, not an e-mail in your inbox.

Leaving the staff alone will not hurry them up, how will they be aware that people are waiting for their overdue cashback if clients do not tell them?

richardse6

thesaint wrote: »

You are supposed to have your money in the bank now, not an e-mail in your inbox.

Leaving the staff alone will not hurry them up, how will they be aware that people are waiting for their overdue cashback if clients do not tell them?

Yes well I am aware that the money should be in my account. I'm also very aware that I'm now 7 months into my contract with Orange, have paid Orange £336.66, and so far have had 1 refund of £108.00 - a situation I'm not at all happy with. It's why I feel strongly that the Terms & Conditions should have said that claims would be paid in 5 equal instalments since this is what they doing. I'm certainly not trying to excuse them.

I'm simply suggesting that if the backlog is something they are genuinely trying to deal with, then I'd rather they got on with putting claims on their system for payment rather than trying to answer the phone.

As for them being aware of a backlog, apart from anything else, there should be a months worth of cashback claims lying around in the office which contain original bills which haven't been returned to their owners and which haven't been put on their system for payment to remind them!

fourheadedmoose

Well Richard, the fact is that they are unprofessional, are probably behind and have a huge backlog of unanswered emails and you know what else? I don't really think they give a !!!!!!. I think that is the general pattern at the moment. They will confirm your cashback after 28 days and then you will receive your cashback a couple of weeks after that. Like you said, we're all just second guessing the actions of an inconsistent 'company'.

Sumpong

richardse6 wrote: »

Well things are looking up.

If a few more post their dates when they submit a claim and when it's acknowledged, board readers will be able to see if things are geting better or worse.

.

They signed for receipt of my first claim on 29th March. Haven't heard anything yet. Going by your dates I hope to hear soon. I will post if I hear anything as I agree it may help others to guage how far behind they are.

mar<

Confimation of reciept after 28 days, and then payment a while after that seems to have been the norm for a very long time. I think this is how TMO deliberately do business, like they have something to benefit from holding onto the cash for so long, it's sitting accumulating interest somewhere.

If there was ever any deviation from that trend it was via the Forum Queries Team, who seemed to be able to cut to the chase.

shobet

Well that's my first claim in the post, I'll let peeps know how it progresses.

Ultima

hey guys, I got one line with mobile outlet atm, but I wanted to take out another offer for a family member and wanted to know if its recommended or not. They were pretty new when I joined and I havent had a problem with them, they seem to have been gaining momentum and their forum team seem helpful. So shall I go for another deal with them?

If not, any recommendations on reliable retailers with good 12 month free line rental contracts?

thesaint

BrendaY wrote: »

<snip>
Upon the kind advice of members of this forum I sent a (polite) chasing email to TMO’s “Forum Team” the following day (on 28 February) and received a reply from TMO a few hours later that evening, apologising for the delay and assuring me that my cashback would be with me within the next few days. It arrived two days later, on 2 March - which date was 31 days after TMO had received my claim.

<snip>
I don’t wish to offend anybody but provided one obtains proof of receipt from Royal Mail when one sends in a claim, I really don’t see any point in nagging TMO for anything at all unless and until 28 days have expired since the claim was delivered and they are in legal breach of the Terms & Conditions of the contract.

I agree about not nagging for a response when the cashback is not due, but most people on here are not doing that, they are usually on here because their cashback is weeks if not months overdue.

I hope people are not going to post after every stage of their claim because it makes the thread very long and people just don't bother to read it and ask questions that have been answered dozens of times before.

If anyone honestly believes that The Mobile Outlet is behind in their payments because they are busy replying to e-mails and answering phones should work for The Mobile Outlet in their P.R department, what a load of rubbish.

mar<

I would respectfully disagree Saint. Yes it's monotonous trawling through so many messages, but at least we get an idea of how TMO are fairing, if it's the same old story or if there's more we should be worried about. Personally, I want to hear the good news as well as the bad, if anything, I like to see the thread kept alive.

It would be useful to have the important and sometimes often repeated advice easy to find, maybe someone should make a special thread containing just those (I volunteer you Saint! ;0))

gtz101

Cobra wrote: »

.
5. Special Delivery may cost a (very) little more but that includes the fee for providing you with a copy of who signed for it. If and when you need to obtain this - say for the purposes of a Small Claims Court action - and have used Recorded Delivery, you have to pay for it. This undermines the economics of using Recorded Delivery instead of Special Delivery.-

Not really. Even recorded delivery you can find out who signed for it free of charge online. That is more then sufficient but yes with RM Special delivery you get consequential insurance but to be honest, RM recorded delivery works well depending on which retailer you deal with