The Mobile Outlet

silver44

Go to 'Consumer Direct' and follow their procedure to complain. After the 28 days TMO say to expect to receive it, you need to follow up with a letter or phone call (letter is better as you have evidence) saying 'where is it', and if no response to that then I'd suggest another 2 weeks then an official letter saying 'if no response in 2 weeks then legal action'. Basically you have to give them a reasonable chance to respond before you threaten legal action. The Consumer Direct site is excellent... thanks to whoever recommended them a few pages ago!

grayme-m

MickKnipfler wrote: »

How long do you leave it before threatening legal action?

What contact have you tried?

For my first cashback I emailed them on their forumqueries email address (a few times to be honest), but didn't threaten just asked.

MickKnipfler

I've tried the forum email address, standard email address and letter..........nothing!

dominicnp

hi

I ordered a motorola krzr (silver) from the mobile outlet on the 23rd March on Orange.

It said "asign stock" for a couple of weeks.

I phoned them up a few times and they said they were out of stock.

It appears they finally got a delivery this week as when tracking my account on thursday it said that the order had been despatched. I then received an email from them saying the same.

I got my phone this morning via special delivery at 7:45 am (!!! still in bed!!!).

So my phone has arrived. I have also put my despatch note somewhere safe so that I can claim my cashback!

In short - depending on the phone you ordered it seems there may be some delay in getting your phone. However, mine has arrived - eventually.

hope that offers some reassurance.

25ben

after the replies i decided i will give TMO a chance

so i've sent my cashback claim to them. they signed for the delivery early in the week.

i asked them to email me to confirm it is being processed but so far no reply.

i have a feeling i will end up with nothing?

thesaint

25ben wrote: »

after the replies i decided i will give TMO a chance
After the replies of whom. The people complaining of poor communication and delayed cashbacks?
so i've sent my cashback claim to them. they signed for the delivery early in the week.

i asked them to email me to confirm it is being processed but so far no reply.
See above about poor communication
i have a feeling i will end up with nothing?
You may be surprised

Give them time, if you don't receive your cashback in 28 days, there is full instructions on page 1 of this thread of the next action to take.

Gareth83

I'm still waiting for a reply to 2 private messages from last week regarding a cashback claim!!!

fourheadedmoose

You're still waiting?! I'm still waiting for a reply to 5 private messages from last week concerning my cashback claim sent over 2 weeks ago!!! They aren't even posting on these boards anymore!

Gareth83

Gareth83 wrote: »

I'm still waiting for a reply to 2 private messages from last week regarding a cashback claim!!!

My query was that my cashback I received was only £94.50 as opposed to my calculated £112.50.

I decided to phone them instead.

The reason being is that they pay the cashback in 4 equal installments regardless of how many bills you send in at a time.

So seen as my first 3 months are £22.50 each and the remainder are £45, this amount of £94.50 is indeed correct. As it is 1/4 of the yearly bill.

I do find this a bit tight though, as if you fail to get the next set of bills in on time then you effectively lose £18 from the first cashback amount.

Another loophole they try to get you by!!

windydayz

i emailed them a fewdays ago, i asked them if i need to send in the 11th and 12th bills separetly they said yes. does this mean i follow the old terms and conditions?