The Mobile Outlet

ticobassie

Alec2006 wrote: »

That's a good point. Best to use the registered name of the company you are suing, rather than their trading name. It used to be the case I believe that every detail had to be correct for the claim to be rightly served. For example, it had to be served at their registered address, which could be miles away and just an accommodation address, but nowadays their usual business or trading address will suffice. Also, regarding the company name, unless there is an element of doubt about their identity (e.g. there are more than one company with the same or similar-sounding name), you can use their usual trading name, though to avoid every element of ambiguity, find out their official, registered name. Money Claim online is very strict about having the correct postcode of the defendant so that the claim can be properly served by post.

To avoid confusion:

The registered office for TMO is:
3 Brander Close
Idle
Bradford
West Yorkshire
BD10 8SY

The trading address for TMO is:
3/4 Riverdale House
Dockfield Road
Shipley
BD17 7AD

P.S. if you want to send flowers or cheese to TMO's director; find it here:

http://www.callcentersindia.com/showall.php?value1=8001_Mobile_Sales_3g_daily_payouts_20_seats_ramping_quickly
http://www.callcentersindia.com/showall.php?value1=8880_red_cube

Galstonian

oggsy wrote: »

It took a further £35 to issue a warrant( again so simple) to get my £30 back

When you receive a judgement in your favour (even if by default) you are entitled to your costs back. If you issue a warrant and get bailiffs involved you should claim those costs back as well.

TMO are shoddy, unreliable, unhelpful and at times positively deceitful, I would have no hesitation in suggesting that anyone given a choice should have no dealings with them.

The_Mobile_Outlet

alpha_666 wrote: »

I havnt even received a confirmatin email yet, and its nearly been a month since they received my bills.... TMO, can you check?

Hi,

Can you forward your order details to forumqueries@themobileoutlet.co.uk. We will look into your claim for you once we have this information.

Regards
Forum Query Team

KevinM

It's a shame that TMO appear to be so unreliable as I was just about to order a mobile contract with them...Until I read this thread.

A good job I did.

Sounds like it is not really worth all the hassle.

Kevin.

grayme-m

KevinM wrote: »

It's a shame that TMO appear to be so unreliable as I was just about to order a mobile contract with them...Until I read this thread.

A good job I did.

Sounds like it is not really worth all the hassle.

Kevin.

Remember that a happy customer may tell two people, an unhappy customer will tell everyone....!

Jay22_2

The mobile outlet,

wat exactly is the address to TMO for cashbacks

there were no instruction what so ever on the reverse side od the dispach note that i've received why is that ? would it matter

i bought my phone on 9th and when i didn't received my blutooth headset which was included in the package, they said it was not in stock and will be next week, will be sent next week,

its 21 today and no sign of the delivery yet !

by the way if the original is gone missing on the way to TMO would they allow the copies to be accepted ?

oggsy

Sorry, i may not have put myself over as clearly as i meant. I did receive payments for my original cashback of £192 + £30 for my action through moneyclaims online. As tmo didnt appear to be responding to myself or the court decision i followed through with a warrant, which means bailiffs physically land on their doorstep and pursues payment there and then. This £35 was also retrieved.

All in all tmo have paid out £65 needlessly - showing that the average joe can take on a company for monies rightfully theirs and succeed. Stick to your guns cause they dont like ccjs against them as its bad for business.

Good day to you all:beer: :beer:

:cool: Shady people

TheGame7

Got my bluetooth headset today.. finally!

I have just tried to pair it up to my phone, but the phone doesn't detect devices.. what am I doing wrong?

mac_534

kevmck wrote: »

Clause 11.3 of TMO T&C's says:

In month 4 of your contract you will need to forward bills 1through to 4 to us within 21 days of the issue date on bill number 4.

My problem is the first bill was received more than 1 month after start of contract. So, when I get bill 4 I will actually be in month 5 of my contract!

I wonder which is more important to send in (3) bills in month 4 or wait until I have 4 bills and send them in (in month 5).

Anyone else experienced this?

Kevin

I was in exactly the same position, TMO told me to wait until I had 4 bills to send in, I did this and they have accepted my claim.

coleslaw

Originally posted by Jay22


The mobile outlet,

wat exactly is the address to TMO for cashbacks

there were no instruction what so ever on the reverse side od the dispach note that i've received why is that ? would it matter

i bought my phone on 9th and when i didn't received my blutooth headset which was included in the package, they said it was not in stock and will be next week, will be sent next week,

its 21 today and no sign of the delivery yet !

by the way if the original is gone missing on the way to TMO would they allow the copies to be accepted ?

I need the address too, any successful claimants know the answer?