Seller asking me to pay more for a BIN - help please

rockin_plumber

purplepatch wrote: »

Your question prompted me to have a closer look at the item listing. Originally, under the same item number they were listed at the higher price until last week when he dropped the price. Today he has put the price back up again.

So, is it easy to accidentally change the price mid-listing then??

Maybe the same thing that automatically marks an item as dispatched before its posted...
Reduces the price of an item if it isn't selling very well, without the sellers knowledge...



But in all honesty.. all it says to me is chancer.. neg..

rockin_plumber

ludovico wrote: »

the question is should there be any leanancey over what may be a genuine error. Clearly you think no, clearly I think yes.

So now there is more evidence...

sharpy2010

rdwarr wrote: »

Imagine if you picked up a mispriced item at Tesco and they knocked at your door a couple of days later asking for the difference!

Perhaps the issue is that Tesco is a massive company and could well afford to write off a few quid... Your average seller on eBay may be making a few quid a day, enough to buy the weekly shop perhaps.

For a week or two of profits to be killed by just one innocent mistake... Not very fair, is it.

MyOnlyPost

rdwarr wrote: »

Imagine if you picked up a mispriced item at Tesco and they knocked at your door a couple of days later asking for the difference!

Although these two scenario's may seem similar there is a huge difference in law. Once you have paid for your goods in Tesco a contract has been formed and they no longer have the right to refuse the sale or change the price.

When you are in a shop the price shown on an item is an offer. When you pay for it you accept that offer. At the checkout if the assistant notices the price is incorrect they are still able to refuse the sale until money changes hands.

On-line a contract is not formed until an item has been despatched. This is because the act of accepting payment is not made by a person but is automated, and so at that point the seller does not have the opportunity to decline the sale. Once goods are despatched then the contract is formed and any subsequent request for extra payment has no legal standing. That's not to say the seller cannot ask!

hermum

purplepatch wrote: »

Your question prompted me to have a closer look at the item listing. Originally, under the same item number they were listed at the higher price until last week when he dropped the price. Today he has put the price back up again.

So, is it easy to accidentally change the price mid-listing then??

I would have thought that he would have just relisted, to reduce the price you have to edit it, confirm the new price in a couple of screens. I would have thought doing that accidentally would be very difficult. Busy sellers probably just automatically relist if an item ends without selling.
This is a seller with a huge amount of feedback, so not a newbie.
Maybe the item wasn't selling, he decided to reduce the price & then got quite a lot of interest, so decided to up the price again.
However or why it was done is all supposition on our part.
I would definitely be leaving a neg, after all that is what it is for to rate your experiences with a seller.

purplepatch

hermum wrote: »

I would have thought that he would have just relisted, to reduce the price you have to edit it, confirm the new price in a couple of screens. I would have thought doing that accidentally would be very difficult. Busy sellers probably just automatically relist if an item ends without selling.
This is a seller with a huge amount of feedback, so not a newbie.
Maybe the item wasn't selling, he decided to reduce the price & then got quite a lot of interest, so decided to up the price again.
However or why it was done is all supposition on our part.
I would definitely be leaving a neg, after all that is what it is for to rate your experiences with a seller.

I agree, the item has been on there since September and at the higher price is more than other sellers sell the same item for, so he wasn't selling that many. As he has a few hundred of them, I reckon he chanced his arm with a lower price to shift a few then had a change of heart when he sold 12 in the space of a few hours where previously he'd sold that many in a month. Oh well, as you say is all guesswork, but not very impressed with the overall experience.

the_lunatic_is_in_my_head

"I would have thought that he would have just relisted, to reduce the price you have to edit it, confirm the new price in a couple of screens."

Not if you use the API program and your own software to change the prices, possible the seller meant to drop to 24.99 and left off the 2. You can even do this with Turbo Lister When changing hundreds of listings, it's very tedious and mistakes can happen, no excuse but that is the reality, expecting total perfection is unrealistic and some understanding is welcomed by the retailer.

The OP is titled 'seller asked for more money' but I doubt the seller was stupid enough to say you must pay an extra £50, more likely they offered the chance to cancel or pay the correct price, which is exactly what big companies do when there is a misprice.

And once again the seller hasn't lied about dispatch. I'm intrigued as to how you lot think it works. OK so a private seller might take their parcels to the PO and then come back and mark them as dispatch but a large seller will mark the orders as dispatched as they go through the dispatch process. A dispatch email doesn't mean your item is actually in the post, it means the order is being/has been packed.

When you shop on Amazon do you really think that dispatch email is sent as each parcel is handed over to the courier? Of course not as it's impossible to keep tract of, once packed and placed in the pile ready to be collected you are told it's dispatched. If the seller marked as dispatch on a Sunday, it's likely they pulled the orders to pack, marked as dispatched and then noticed the mistake as they matched the invoice to the order.

I think the seller is being demonised here, only the OP can judge what feedback to leave and IMO, it should not be about the misprice, but the manner in which the seller communicated and handled the issue. Better the seller tells OP that it was a mistake than pretends to post, and later says 'oh it must not have arrived' when OP claims INR. At least the seller was honest and admitted their mistake.

Caroline73_2

ludovico wrote: »

And once again the seller hasn't lied about dispatch. I'm intrigued as to how you lot think it works. OK so a private seller might take their parcels to the PO and then come back and mark them as dispatch but a large seller will mark the orders as dispatched as they go through the dispatch process. A dispatch email doesn't mean your item is actually in the post, it means the order is being/has been packed.

When you shop on Amazon do you really think that dispatch email is sent as each parcel is handed over to the courier? Of course not as it's impossible to keep tract of, once packed and placed in the pile ready to be collected you are told it's dispatched. If the seller marked as dispatch on a Sunday, it's likely they pulled the orders to pack, marked as dispatched and then noticed the mistake as they matched the invoice to the order.

Dispatched is past tense meaning has been dispatched. Dispatching would mean going through the dispatch process.

MyOnlyPost

Caroline73 wrote: »

Dispatched is past tense meaning has been dispatched. Dispatching would mean going through the dispatch process.

Ludovico is not arguing about the terminology, he is stating how it happens in the real world. Unless you sell a lot of items daily it may be difficult to understand but imagine....

You sell 300 items every day on average, each one needs to be packaged and labelled. You cannot sit and do them in 1 session as it is very tedious so you do them in batches, 50 at a time. Each time you do a batch of 50 you mark them as dispatched. What you are doing is making a note for yourself that you have processed those sales. Generally the item will leave later that same day by courier.

To all the naysayers over the "marked as dispatched" argument I have a very simple question. Why are you able to change the dispatched icon back to "mark as not dispatched"? If eBay are saying dispatched means it has left your premises and is en-route then there would be no need to change it back.

Caroline73_2

The OP is looking at this as the buyer not as a seller who sellers 300+ at a time.

Is the 'marked as dispatched' icon there as a tool for the sellers dispatching routine or as a indicator for the buyer? If only the seller can see it then I'd say it was correct to be used as a seller tool, otherwise its there to say to the buyer that it has been dispatched. As a personal use only ebayer, that's how I see it, in the real world.