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spadoosh

burnleymik wrote: »

Haha! Seriously? How can you ever put a customer who has requested the difference be made up or they return the item, in the same category as trouble makers and shoplifters.

There is no way this police initiative (there is a very big clue) would EVER apply in this instance unless the customer went in threatening staff etc, which is far removed from what the OP actually did.

Shoplifters + trouble makers + customers who request a refund after they have paid for an item and agreed a price = pain in the !!!!!

There in the 'pain in the !!!!!' category.

Definate BS on the blacklisting though.

When is this thread ever gonna end?! aware of the irony of posting again.

**as if it expletes bum with a $ sign, sorry MSE im not bright enough to think of a word that replaces A*R*S*E w/o sounding like a child

burnleymik

spadoosh wrote: »

Shoplifters + trouble makers + customers who request a refund after they have paid for an item and agreed a price = pain in the !!!!!

There in the 'pain in the !!!!!' category.

Definate BS on the blacklisting though.

When is this thread ever gonna end?! aware of the irony of posting again.

**as if it expletes bum with a $ sign, sorry MSE im not bright enough to think of a word that replaces A*R*S*E w/o sounding like a child

Yes, but surely they are not using the Police Initiative Walkie-Talkie system to tell each other about a customer who has returned an item for the price difference?

Surely with it being a Police Iniative (implying criminal or anti-social type behaviours) it would be abusing the system to say "watch out for Powerful_rogue, they are a real pain in the backside, asking for a refund on a price drop difference!" It surely doesn't happen like that? I mean if each retailer kept hearing rubbish like that they would just switch the system off, or am I missing something?

vuvuzela

spadoosh wrote: »

Shoplifters + trouble makers + customers who request a refund after they have paid for an item and agreed a price = pain in the !!!!!

There in the 'pain in the !!!!!' category.

Definate BS on the blacklisting though.

When is this thread ever gonna end?! aware of the irony of posting again.

**as if it expletes bum with a $ sign, sorry MSE im not bright enough to think of a word that replaces A*R*S*E w/o sounding like a child

You thought of the word 'bum'. That covered it. Why try to get round the swear filter (which is there for a reason) by spelling out the word you know full well MSE doesn't want you to put ? Stupid.

powerful_Rogue

spadoosh wrote: »

Shoplifters + trouble makers + customers who request a refund after they have paid for an item and agreed a price = pain in the !!!!!

There in the 'pain in the !!!!!' category.

Definate BS on the blacklisting though.

When is this thread ever gonna end?! aware of the irony of posting again.

**as if it expletes bum with a $ sign, sorry MSE im not bright enough to think of a word that replaces A*R*S*E w/o sounding like a child

Nice that you class shoplifters, trouble makers and those taking advantage of GAMES 28 day return policy all in the same category.

texranger

burnleymik wrote: »

Yes, but surely they are not using the Police Initiative Walkie-Talkie system to tell each other about a customer who has returned an item for the price difference?

you will be surprised at how many people go from shop to shop doing this on a daily basis, so yes the system will be used to inform other shops as a shop assistant has no idea you are just doing this in their shop or if you have a bag of items going around all the shops on the highstreet.

burnleymik

texranger wrote: »

you will be surprised at how many people go from shop to shop doing this on a daily basis, so yes the system will be used to inform other shops as a shop assistant has no idea you are just doing this in their shop or if you have a bag of items going around all the shops on the highstreet.

So people really go around shops, with bags of items for refunds in price difference?

If they do, I stand corrected.

I could understand people trying it on returning things they have no reciepts for and trying scams etc, but not for legitimate returns.

Also, this is irrelevant to the OP as it was online.

powerful_Rogue

texranger wrote: »

you will be surprised at how many people go from shop to shop doing this on a daily basis, so yes the system will be used to inform other shops as a shop assistant has no idea you are just doing this in their shop or if you have a bag of items going around all the shops on the highstreet.

Makes a lot of sense.

Calling all stores, Calling all stores - We have a gentleman that has returned an item for a refund. He has a valid receipt for the original purchase and is returning the item under our return policy for a refund. Refund issued but he may or may not have done this in other shops today and may or may not have a bag full of items that he intends to do this in other shops. Over.

I used to work in retail many many years ago, in a shop (GAME infact ) which was part of the shop safe system. Never was the system used for this. It was used to have radio contact with the city police officer and also alert other retailers of shoplifters/people causing trouble in store.

The only time we would use it to alert other stores regarding refunds is if someone tried to return several new items, without a receipt or any proof of purchase. They may have had security tags, stickers from other stores or their story didnt add up.

Next time you go shopping, look at how many people are at the customer services desk after refunds. The radio waves would be chocker block if each and every person was radioed through!

magenta22

burnleymik wrote: »

Please learn to use the 'quote' button, it makes life so much easier!

That isn't what I asked though. I asked if you saw it in BHS and then saw it elsewhere cheaper would you buy from the other place? If so then you don't care about BHS's bottom line and you are looking out for the best deal, which is the point I am trying to make.

No, personally I would think bug ger it's cheaper here. Should have looked here first - oh well.

The point I was trying to make is that often you buy something and then it's in the sale at half price. The OP will no doubt have to wait a week or more for the refund to be credited to them so until then actually paid more.

Yes perhaps the actual policy of sending it back is a bit far fetched but personally I wouldn't have bothered.

However on a forum you will have a difference of opinions and you have to accept that - you may or may not agree with people and they may or may not agree with you.

rustyboy21

I suppose the company gets asked this quite often, so have come up with this routine to save admin problems in future. They would be charged by the card company to do a refund in any case and more than likely will have a contract with the courier to deliver x amount of parcels a year, at a set price, so in effect it doesn't cost them really anything sending a parcel out and back again. It more than likely knows that a small % of claimants will actually send it back, most will just shrug it off, if they buy from them again, fine, if not there are plenty of other people who will.

In my store ( Which I know is different to DSR's ) If a customer buys from me, then goes elsewhere and finds it cheaper, I won't refund the difference or refund at all. In my sector products have to be ordered specifically and if I were to cancel the order I would be charged a restocking fee, whether I had received it or not.

My Terms and conditions, which the consumer has to read through and sign, state no refund or cancellation allowed . I have had it checked by Trading standards and they have okayed it. In fact it has been taken through small claims once and found in my favour. I actually took out a claim myself for the balance and won that too, in effect forcing the customer to take the goods. It was only due to the customer being very threatening when they demanded refunding. If it was other people I would have just charged them the restocking fee, if they were strapped for cash and genuine. Really though, they should have thought bout buying in the first place, if they couldn't afford it.

The sale of goods act for retail purchase does not cover you if you have just changed your mind, or seen it cheaper. The onus is on the consumer to do their homework first.

burnleymik

Good post Rusty, but OP didn't find it cheaper with another retailer, they found it cheaper with the same retailer 1-day later and as such returned the item when they refused to refund the difference in price.