New The Citibank Club

jsmith9156

michjoe wrote:

I kept getting that message when I first got my citibank account and tried going online, in the end I had to download mozilla firefox and once you have downloaded that you can access citibank online through that. Hopes this helps all who are having probs.

I only use Firefox anyway...

Yes I've got my Net Banking all setup properly, Nothing has changed since it worked a few weeks ago. I log in fine but if i go to pay a bill or check my balance I get there error message. I would use the phone banking instead but I can't remember my "T-Pin" and I need to order one online which I cant do :mad:

The other James

computerwoman

jsmith9156 wrote:

I only use Firefox anyway...

Yes I've got my Net Banking all setup properly, Nothing has changed since it worked a few weeks ago. I log in fine but if i go to pay a bill or check my balance I get there error message. I would use the phone banking instead but I can't remember my "T-Pin" and I need to order one online which I cant do :mad:

The other James

I would suggest that you get yourself a program which cleans windows such as window cleaner from webroot which is a 30 day trial, or easy cleaner which is free to use, this has saved endless hair pulling with this forum as I seem to have been getting alot of problems with it, or maybe its just the forum as I dont have any other problems with any other sites.
and as it is shutting down at 10.30 pm until 6 am I guess this will sort it out, well lets hope so, if you dont hear from me for a number of days then this will be why. have you tried another browser, such as opera, and tried going on citi online then just to see if its your browser or the website itself, as I havent had any problems at all with the site, I went on the link earlier and it was ok, although I just ordered some envelopes, just to see if it would let me, even though I dont need them, go to
www.download.com
and get another browser to try you can always add/remove it afterwards if you dont want it.
also I did notice tonight that it asked me to accept the certificate for the citi site, which I dont usually have to do and thats with firefox
cw
if you remember your 5 security answers then you can change your pins with phonebanking.

fay66

I received a letter today to say I had been turned down due to my credit score and reapply in 6 months

cifpower

HSBC reduced my O/D today from £300 to £5. Telephoned to ask why and was told HSBC have decided to close my account and have given me 30 days notice. No reason was given. I was shocked to say the least!

Just as well I opened a Citi account in January.

molly&hannah

Hi there, This is my first post to this site even though I have been an avid 'watcher' for the past few months. I have been really interested in the Citibank situation and decided to apply for the account. Having not got to the replies where people started to be turned down I assumed that I would be accepted. I was wrong! My rejection letter arrived yesterday and I thought - Oh no! I am the 1st to be turned down - just how bad can my credit score be??. We are in the fortunate situation of being able to deposit about £4000 per month into the account, but we have 2 CCJ's (both 3 years old but not satisfied) and some defaults - again 3 - 5 years old. I have just written my appeal letter to try and explain that the debt was caused by redundancy and that we have paid off about £35K of a £50K debt and are taking our responsibilities seriously.

The main reason for my post was to ask if anybody had appealed a declined application and whether anybody had been sucessful in getting a decision changed. Or am I really shooting in the dark with this? Thanks for any comments.

kevsam65

just to say i use ie , and i havent experienced any problems with citi's site either....not much help i know , but just to point out that the probs people are having cant be down to ie....

sam.

diamonds

IE7 may maybe the prob, my mate works @ microsoft and her dept use IE6 as 7 is not stable for all online activity, windows update should not install automatically set it to custom levels and problems like this will go away

mouse_potato

Got my cheque book & paying in book today.

V. impressed as I only asked for cheque book on Weds & paying in book on Thurs.

dexters_mum_2

Just a note of caution about Citibank....
Please inform them if you are going to use your card abroad....I just rang to order a new paying in book and mentioned I'd be going away soon so I may be making transactions in the USA and the lady said 'thanks for letting us know...we would have automatically stopped your card if you hadn't told us!'

Also, card got declined 4 times on Weds for no reason, even Citibank couldn't tell me why!

computerwoman

fay66 wrote: »

I received a letter today to say I had been turned down due to my credit score and reapply in 6 months

Hi sorry to hear this you must be disappointed, but on the possitive side, try to sort out your credit score with experian and then re-apply in 6 months, this same thing happened with my son, but we had it explained to us by HSBC he hasn't got a very good credit score because he hasnt had any credit, its not that he has bad credit just that he has no credit, so they suggested that he got a mastercard and up'd his credit score with that, which he has done or rather is doing. as HSBC gave him there mastercard, with £500 on it, to get him started off.
cw