New The Citibank Club

mouse_potato

computerwoman wrote:

Hi and welcome to the club, you can ask us all any questions about citi and if we can we will try to answer them for you, also do you know that you have to order your paying-in book as well, this is so you can pay funds into LTSB without one you wont be able to use LTSB, you can order them online with online banking, or through phonebanking.
cw

Hi, ta for the welcome. :j

Yep, I remembered I needed to order a paying in book just as I put the phone down! I could hardly hear the bloke on the end of the phone as it was, the line was so rubbish, so I'll ring back later. Tried to order one online but for some reason when I clicked on 'stationary' it said 'we're experiencing delays' - not sure why though.

computerwoman

mouse_potato wrote:

Hi, ta for the welcome. :j

Yep, I remembered I needed to order a paying in book just as I put the phone down! I could hardly hear the bloke on the end of the phone as it was, the line was so rubbish, so I'll ring back later. Tried to order one online but for some reason when I clicked on 'stationary' it said 'we're experiencing delays' - not sure why though.

sorry to hear you had some problems, I haven't tried the link, but when you get into your account online, there is a link there for you to get more stationary.
hope this helps
cw

Tori_Bellatrix

mouse_potato wrote:

Hmmm. That totally contradicts the letter they sent out when they opened my Plus account; they wrote to say they had sent out the Visa card, PIN's & cheque book, & I should contact them if I didn't receive them within 7 days.

Maybe they have changed the WP now then with the changes to the plus account ...

jsmith9156

aimex wrote:

....set up online but every time we log in it says "we are sorry but we are experiencing some temporary delays...". Anyone know why this is? Thanks x

Yeah I've been getting the same message nine times out of ten for the past three weeks

The other James

computerwoman

jsmith9156 wrote:

Yeah I've been getting the same message nine times out of ten for the past three weeks

The other James

Hi guys, well I just don't understand it, I have been checking my accounts online everyday for the past month, and I have not had any problem's, are you all sure that you set things up properly,
cw

marcellep

I check my account online every single day and I have not had any problems what so ever.

mouse_potato

computerwoman wrote:

sorry to hear you had some problems, I haven't tried the link, but when you get into your account online, there is a link there for you to get more stationary.
hope this helps
cw

Ta, but that's what I was saying - everytime I click on the 'Stationery Request' link it comes up 'Sorry, we're experiencing temporary delays etc....'

I sent them a message asking why it's not working.

michjoe

jsmith9156 wrote:

Yeah I've been getting the same message nine times out of ten for the past three weeks

The other James

I kept getting that message when I first got my citibank account and tried going online, in the end I had to download mozilla firefox and once you have downloaded that you can access citibank online through that. Hopes this helps all who are having probs.

Tori_Bellatrix

michjoe wrote:

I kept getting that message when I first got my citibank account and tried going online, in the end I had to download mozilla firefox and once you have downloaded that you can access citibank online through that. Hopes this helps all who are having probs.

Yeah, I access Citibank online via Firefox ... never have any problems ..

computerwoman

actually yes I use firefox 2.0 as well as I hate IE, so I would suggest that those of you who are using IE for going online banking, just to use firefox 2.0 for that, you shouldn't have any problems after that.
if you do then get back to us, and we'll think of something else,
cw