New The Citibank Club

97trophy

no problem here.

marcellep

Icey wrote: »

for the past few days when i log into my online banking, it just says feature temporarly unavailable.

Is anyone else having this problem?

This has happened to me a few times too

Tends to be ok a few hrs later

Icey

thanks for the replies.

Every time i've tried since last week it doesn't work. i can log in, it doesn't show anything once i have.

It says i have one new message, but won't let me read it. i applied online for a savings account. Maybe that has something to do with it :huh:

Think i 'll need to phone them up and ask why i can't log in, which will be a task in itself.

Hazzanet

Had a couple of incidences where I've logged in and both the balances are shown, but when I try to look at the account activity it says that it's unavailable. Slightly irritating that one. Anyone else having this problem?

marcellep

Has anyone email Citi re the above probs?

Icey

marcellep wrote: »

Has anyone email Citi re the above probs?

How do I do that?

Itried to send them a message on the online send message bit, but it says " sorry you can't do that right now"

marcellep

Icey wrote: »

How do I do that?

I tried to send them a message on the online send message bit, but it says " sorry you can't do that right now"

Sorry that's what I mean - a secure message

I sent them a message today and will post there reply here

Ice_2

Hi guys sorry to hear your having probs...
firstly clear your cookies on your browser,
secondly usually after midnight when I know something in going into my account then it says the balance but the activity is unavailable, this is usually back up and running but 9am next morning,
if using IE go to tools and internet option then browsing history and delete those cookies.
If using firefox go to tools, options, and you can usually set it to get rid of any cookies when firefox closes which is how mine is set up.
If none of these things sorts out the probs then you need to ring citi.
hths
Ice

milfordmadness

Hi,

Been reading this section for last month lol and decided to apply to Citi for Advantage Account (current account that you pay for). Anyways, to cut a long story short they wrote to me with letter asking for documents saying i'd been accepted in principle. I returned the documents they asked for. 4 days later these came back with letter saying they will be in touch within next few days and look forward to having me as a Citi customer. Today (2 days later) I get letter declining me.

Seems Citi are tightening up their criteria - i'm more confused as my credit file is blank - all I have is my HSBC current account (full bank account with chq card etc) and no other credit liabilities. So considering i'm not what i'd say a 'high risk' I am confused as to why I was declined. Howver, am going to appeal tonight so will update the forum with news of what happens when you appeal, i.e. Citi's response etc.

Great forum by the way :-)

marcellep

milfordmadness wrote: »

Hi,

Been reading this section for last month lol and decided to apply to Citi for Advantage Account (current account that you pay for). Anyways, to cut a long story short they wrote to me with letter asking for documents saying i'd been accepted in principle. I returned the documents they asked for. 4 days later these came back with letter saying they will be in touch within next few days and look forward to having me as a Citi customer. Today (2 days later) I get letter declining me.

Seems Citi are tightening up their criteria - i'm more confused as my credit file is blank - all I have is my HSBC current account (full bank account with chq card etc) and no other credit liabilities. So considering i'm not what i'd say a 'high risk' I am confused as to why I was declined. Howver, am going to appeal tonight so will update the forum with news of what happens when you appeal, i.e. Citi's response etc.

Great forum by the way :-)

Sorry to hear that

I hope you win your appeal

Keep us updated as we are all interested