New The Citibank Club

[Deleted User]

I had no problems paying a cheque into my Citibank account via a LloydsTSB branch a couple of weeks ago if anyone wanted to know.

I half expected the cashier the say there was a fee to pay for paying into other bank's accounts as I "wasn't a LloydsTSB account holder" although she did keep looking at the paying in slip like she had never seen one before. :rolleyes:

marcellep

Has anyone had problems with there card being declined?

pammie1

morning everyone. I have been on the citibank web site and I can't see a 'sterling current account'. Is the 'Citibank access account' the same thing? I have an unpaid default from april 05 and a cred score via experian of 76. Is it likely that I will get an account with a check book and visa debit? Also, how often does this account give a statement. Its pain if you don't get monthly statements. x

97trophy

pammie1 wrote: »

Also, how often does this account give a statement. Its pain if you don't get monthly statements. x

I think you can choose between monthly, quarterly or yearly.

pammie1

ahh, thank you 97trophy. I have a joint basic account with L,TSB. and they dont give a statement other than quarterly. Its a real nightmare trying to keep in control of what's going on with the a/c. Vital that I get a new bank account up and running ASAP but dont want to make sure I can get the best account that I can. x

The_Joker_4

My card arrived today have accessed online banking

First thoughts I am glad I have HSBC as my main account Citibank customer service seem to be of poor knowledge regarding banking questions which is never a good sign.

Ice_2

The_Joker wrote: »

My card arrived today have accessed online banking

First thoughts I am glad I have HSBC as my main account Citibank customer service seem to be of poor knowledge regarding banking questions which is never a good sign.

Hi The Joker...glad you got sorted...Ice formerly CW...there CS can be alittle off sometimes but I have found them to be ok so far...everything you need to know about banking with them is in the T & C you should have got with your cards and pins or if not should follow on...
you can payin your bank via LTSB or do a bank transfer with HSBC takes 48 hours which is what I do...I once took a slip into LTSB and they looked at me funny and said no...so I asked for the manager who in turn had to ring someone else who in turn had to then ring someone else...so I don't venture in there anymore but we are a small coastal town so say no more...really...
anyway glad you got sorted...

The_Joker_4

Not sure with Citibank I think I may have wasted a credit search on my file opening this account the staff seem rude I sent them a message via online and the answer I got back is for something totally different?

I'll see how it goes just wanted an account for ebay and paypal other then that I won't be paying anything in. Maybe I have just gotten used to the great service I get with HSBC I'll see it goes

With citibanks shares at a 13 year low today I feel people at citi are flying with one engine.

inmypocketnottheirs

The_Joker wrote: »

I'll see how it goes just wanted an account for ebay and paypal other then that I won't be paying anything in. Maybe I have just gotten used to the great service I get with HSBC I'll see it goes

I have never been able to verify my Citibank account with paypal. Therefore can not use to make and receive payments.

melita

inmypocketnottheirs wrote: »

I have never been able to verify my Citibank account with paypal. Therefore can not use to make and receive payments.

I also cannot verify my Citibank account with Paypal, this is because Citibank have 2 different sort codes depending on what kind of transaction you are doing. Paypal will only accept one sort code whether paying in money or taking out money.

On the customer service front, I only ring when I have no alternative. Apart from the call centre staff not really understanding my questions, the line is also incredibly bad and muffled, making it very difficult to have a proper conversation.

Am now looking to move my current account which I've had for at least 15 years. Considering the Co-op basic current account.....