New The Citibank Club

jsmith9156

I've been able to log onto my account all day today.

The other James

computerwoman

thanks but no it's still not working and I even formatted thinking that would get me on but sadly not I think I am going to have to ring then thank goodness it's a free phone number...:D

computerwoman

just to let you all know that as I made a large purchase through google-checkout citibank cancelled my cards and locked my accounts as it wasn't google-checkout that took the money I have been done over...but now that they and I am aware of this they can track down the person's responsible and get on to google-checkout to let them know they have been compromised...and hopefully sometime soon I will get my money back off the bank as they said they would give me it all back but when...I don't know...we will have to wait and see...I am covered for this sort of thing so that's a releaf...cw:mad:

jsmith9156

Hiya,

When someone was buying Mobile topups in the Middle East with my card, Citibank sent me a form, I had to get a Crime Reference number from the police and then I faxed it back to Citi. The money was returned to my account within 30 minutes

The other James

computerwoman

jsmith9156 wrote: »

Hiya,

When someone was buying Mobile topups in the Middle East with my card, Citibank sent me a form, I had to get a Crime Reference number from the police and then I faxed it back to Citi. The money was returned to my account within 30 minutes

The other James

Hi thanks for that it has all been sorted now money is back in account thank goodness and citi did amaze me as to how well they have handled it 10/10 for commitment to there customer's...thanks again it's been a hell of aday...but I can breath again now...:D:rotfl:

xxdiddiexx

I think Citi are great. Have been with them almost a year now. Always found them to be efficient and good at sorting out any problems.

BTW - did anyone know that if you had "temporarily suspended" a Direct Debit with an Organisation, but they still go and take the money from your account that Citi will get it back for you?

I didn't until I was faced with this the other week. The people who took the money admitted that it was their mistake yet were !!!!!footing around and giving me a 101 reasons and excuses as to why they would not give me back my money.

One call to Citi and it was back in my account the following day.

Result! :T

computerwoman

I must admit that citi are alot better at thing's than other top uk bank's...my money and loyalty will say with citi...I have even been given a substandial amount of compensation from the company involved with the fraud which citi asked them to make on my behalf so I am quid's in for christmas even though I thought great right on christmas just my luck but no because of citi I am now smiling and only after afew day's of thinking it was a ruined christmas...thankyou citi you have made my christmas...:j:j:j:D

jsmith9156

Just to let you Citibank'ers out there know, I can now use my card at Rail Station Ticket Machines. Don't know if it's just my Line (London Midland) or all of them now, But it's worth a try

The other James

marcellep

Warning

I have now been with Citi bank for over 12mths and this is what I find wrong with them.

1- On 2 seperate occassions they have incorrectly charged me a overdrawn fee. They take a cheque out of my account twice. When they noticed there mistake it taken 48 hrs to sort out.

2- As a direct result of above I was then charge interest for being overdrawn, ok it was only 6 pence or so but its my 6pence.

3- Using your card alot or more than 3times in one day seems to be a problem, they decline your card on security grounds. Now I am really pis*ed off with that so I now demand the retailer call the auth centre despite it saying a straight decline.

4- When you email/call them to complain you get no where, However if you write to them you get a decent response.

Hope this helps a few people

[Deleted User]

Nice to see this thread still alive!

I've not had any problems using my Citibank visa debit card yet although I only use it as a 2nd/backup account now that A&L have upgraded my electron to visa debit.