Hermes Couriers

~Chameleon~

babymoo wrote: »

My dad works for Hermes and Ive been out with him on numerous occasions. IMO hermes parcel tracker and customer service on the ends of the telephone is carp however my dad is always praised. He gets his parcels out everyday without fail, he delivers to all the tiny remote villages around us come sun, wind or 2 feet of snow!! He's always on time with his parcels and if for any reason at all (such as me being rushed into hospital) he is going to be late he will give the customer a courtesy call to inform them.

Sounds like my ex, are you sure you aren't my daughter?

LaBoofa

We're quite lucky that we have a lovely chap who works for Hermes, so we're usually confident things will turn up when expected. He was ill the other week though and I was expecting a parcel - and took two extra days to deliver. Turned out he'd gotten someone to cover for him who didn't know the area and couldn't find us. Pain in the backside but got it in the end! I'd have stuff delivered via Hermes over Yodel any day - they are an absolute mess. Couple of weeks ago they were incapable of delivering, then when they did, they just left the parcel on the doorstep, without ringing the doorbell or knocking - it stayed out there all night and got soaked, only knew it was there when a neighbour called to let us know. Fortunately the contents (books) we wrapped in plastic!

eschaton

Had never heard of Hermes until last month.

Since then, I have had about 5 or 6 different parcels delivered by them.

The oldish delivery guy has an old car, looks scruffy as hell and looks like he could do with a bath - but that means nothing as the service has been great. Personal delivery when I have been in and secure location when I have been out.

Hermes beat Royal Mail, DPD and my one experience with Yodel during the past month.

SADIE

eschaton wrote
Had never heard of Hermes until last month.
Since then, I have had about 5 or 6 different parcels delivered by them.
The oldish delivery guy has an old car, looks scruffy as hell and looks like he could do with a bath - but that means nothing as the service has been great. Personal delivery when I have been in and secure location when I have been out.
Hermes beat Royal Mail, DPD and my one experience with Yodel during the past month.

I would like to say thank you eschaton (Hermes courier here) for your post, not many people take the time to post good honest experiences. It's not all about uniforms, I know some aren't suited and booted but offer a good service(quick note I do shower and dress smartly myself)but understand some can't afford to dress well or drive nice cars(wages aren't good).

fashionlover10

Delivery_Driver wrote: »

To all the people who complain that their drivers didn't leave their parcel with their wonderful neighbours who would gladly take it in for them, I refer you to QuackQuack.

Usually when you order online there's a box for you to leave instructions for the delivery man typically along the lines of 'If out leave at no 2' so clearly you would put something like that and not just EXPECT your neighbours to be willing to take it in.
If it was a set of bunk beds for instance I wouldn't want them in my house, mainly because I do not have the room, does that make me such a bad neighbour?! Seriously?!

~Chameleon~

fashionlover10 wrote: »

Usually when you order online there's a box for you to leave instructions for the delivery man typically along the lines of 'If out leave at no 2' so clearly you would put something like that and not just EXPECT your numbers to be willing to take it in.

Unfortunately not all couriers bother to read the instructions. I do have a very secure location to leave parcels if I'm not home (which is very rare) but unfortunately it's not always used despite clear instruction

fashionlover10

~Chameleon~ wrote: »

Unfortunately not all couriers bother to read the instructions. I do have a very secure location to leave parcels if I'm not home (which is very rare) but unfortunately it's not always used despite clear instruction

No I realise they don't but at the beginning of the thread one person was having a go at another for not wanting to take in other peoples parcels.

~Chameleon~

fashionlover10 wrote: »

No I realise they don't but at the beginning of the thread one person was having a go at another for not wanting to take in other peoples parcels.

I suppose that depends on how well you know your neighbours. Being forced to approach a relatively unknown neighbour to collect a parcel can induce crippling anxiety for some people. Privacy issues can also play a factor in that not everyone wants their neighbours to know what they've been buying!!

Couriers should think twice about leaving parcels with neighbours unless they've been instructed to do so.

fashionlover10

~Chameleon~ wrote: »

I suppose that depends on how well you know your neighbours. Being forced to approach a relatively unknown neighbour to collect a parcel can induce crippling anxiety for some people. Privacy issues can also play a factor in that not everyone wants their neighbours to know what they've been buying!!

Couriers should think twice about leaving parcels with neighbours unless they've been instructed to do so.

My point exactly!

Flyboy152

Couriers get paid to delver parcels (just the once, not several times), not be neighbourhood councillors.