Did you get your £15 Boots Lovefilm voucher?

cabdy

I can report my latest correspondence from Lovefilm - they're now telling me I didn't use the Boots promotion code to register! .....

lom1305

I'm afraid Lovefilms just fobbed me off with this reply :

"This is to inform you that according to the terms and condition a minimum of 10 titles is to be added to the selection list on the day of registration and our records shows that you have added only 9 titles and hence you are not eligible for the voucher."

I added over 15 titles but can't prove it now and I can't find the clause they are referring to anyway

Kzlnd

lom1305 wrote:

I'm afraid Lovefilms just fobbed me off with this reply :

"This is to inform you that according to the terms and condition a minimum of 10 titles is to be added to the selection list on the day of registration and our records shows that you have added only 9 titles and hence you are not eligible for the voucher."

I added over 15 titles but can't prove it now and I can't find the clause they are referring to anyway

You were not required to add the 10 on the day of registration.
Why are they lying?!? :rotfl:
Email them again and ask them to check their records, as they will obviously see your 15+ titles - This is a similar reply I gave them, they finally came back to me and said I was correct and that I would be receiving my voucher shortly.. Still waiting however.

siaoeh

macaroni wrote:

You will need to go instore and use the Advantage card liosk for the points to be added to you account, but they should be showing as pending online. Ive found the Boots site dodgy regarding showing points, and also dodgy advantage point kiosks that dont give you the points that are pending, but another one in the same store will !!
They are also VERY slow at answering emails, and on the phone too

thanks for the tip. anyhow a Boots customer service guy has replied with a very nice email saying he will look into it, even took my postal address, so I assume I should get my vouchers very soon :j

keep going everyone, good luck.

what extend we would go to just to get some vouchers eh?

syd_3

I got this email from LoveFilm which I dont entirely understand but it looks like I will be getting the vouchers. Lets see if they really do send it though. Thanks for the advice on this thread and the special email address otherwise I dont think I would have got anywhere.


Thank you for your email, as you have signed up through money expert the full terms of the promotion was not outlined. For this reason we ask you only had one dispatch to you before cancellation. As you have had 3 titles, we have now added your name to the list of entitled customers, please allow 28 days for delivery.

Kind regards,

Laxmin

mishkanorman

MSE_Martin wrote:

Just to say folks I am keeping an eye on this and reading it - yet what I dont want to do is blunderbuss this and ruin all lines of contact as then i wont be able to help at all.

martin

Thats lovely Martin, my only question is what the hell is a blunderbuss (have you gone mad with all the stress?? )


mishka

jazzt1

After reading this thread yesterday I was thinking maybe I should get emailing boots/lovefilm as i joined via an original email from boots in late november and followed all the t&c but hadn't received the vouchers. However, I was pleasantly surprised to find an envelope in the mail yesterday containing the £15.00 of boots vouchers with a compliments slip from lovefilm - wheew!

Feel bad for everyone who's having a problem though - hope you all get it resolved soon.

Mikeboy_2

Received my vouchers from Lovefilm this morning

Didn't even have to email them - I was waiting for 30 days to be up before enquiring

EJ

Hi all - I'm having the same problems - lovefilm saying i didnt have 10 unique titles (I know i did have them as I remember deliberately picking them - just picked loads in a row).

It's really getting on my nerves as i have no way of proving it.

Cheers

EJ

mishkanorman

EJ wrote:

Hi all - I'm having the same problems - lovefilm saying i didnt have 10 unique titles (I know i did have them as I remember deliberately picking them - just picked loads in a row).

It's really getting on my nerves as i have no way of proving it.

Cheers

EJ

Join the club EJ ! :mad:


We must all be either too stupid to count to ten , or all a bunch of Liars ! :rolleyes:

mishka