Did you get your £15 Boots Lovefilm voucher?

brenmcc1

"We confirm that so long as you have followed the instructions in the promotion,
the free voucher would be automatically dispatched to you within 28 days from
the date of registration.

However the offer requires you to fulfill certain criteria to be eligible for
the voucher, including: registering for a free trial period, filling in all the
required personal information, using the required promotional code (normally
automatically added), and adding at least 10 items to your selection list at the
time of registration. If all the required conditions are met, you will soon
receive the voucher.

Should you have any more questions, please do let us know and we will be glad to
assist you further."

cheekykid

i have problems with love film. They are trying to scam me for 14.99. They giving me the odd replies.My account is closed though i have paid for it!!!! This is fraud!! Does any of you have any way of getting them to refund you? Should i call my bank and charge them back?

EJ

Well i've got this reply:

Dear Emma ,

Thank you for your recent email.

We confirm that so long as you have followed the instructions in the
promotion, the free voucher would be automatically dispatched to you
within 28 days from the date of registration. However the offer requires
you to fulfill certain criteria to be eligible for the voucher,
including: registering for a free trial period, filling in all the required
personal information, using the required promotional code (normally
automatically added), and adding at least 10 items to your selection list at
the time of registration. If all the required conditions are met, you
will soon receive the free tickets.

At the time of registration, and for a significant period of time after
that, you have had less than the required 10 items on your selection
list. I'm afraid this is the reason you have not received the free
voucher. Apologies for any inconvenience.

Kind regards,

Naresh
--
Customer Services
LOVEFiLM.com
The new way to rent DVDs
https://www.LOVEFiLM.com

What a load of rubbish - I added over 10 and received 3 in the post

Edna_Bucket_2

MSE_Martin wrote:

What to do?

If you haven't got your voucher.

Then first check

i. It's more than 30 days since you signed up for the deal
ii. You met the terms and conditions (see original note for more).
iii. Then e-mail love film at [EMAIL="msesupport@lovefilm.com"]msesupport@lovefilm.com[/EMAIL]; including the following
a. Your Registered LOVEFiLM Email address
b. Your Registered post-code
c. The date you joined
d. Confirmation you have received at least one dispatch.

Martin

I have to say that I disagree entirely with your subsequent comment about not wanting to use a "blunderbuss" ML. Fact is, these people and their wretched CS are incorrigible - if they have not learned anything by now from all the complaints and are still touting the same inconsistent excuses (or fob offs, if you think it is a deliberate attempt by Lovefilth management to minimise outlay) then far from a blunderbuss, not even a RPG up the posterior will get them into action.

I would amend your checklist above as follows. If you want to stand a better chance then step iii) becomes:

iii. Then e-mail love film at [EMAIL="msesupport@lovefilm.com"]msesupport@lovefilm.com[/EMAIL]; AND COPY IN BOOTS CUSTOMER CARE AT [EMAIL="btc.cshelpdesk_team@boots.co.uk"]btc.cshelpdesk_team@boots.co.uk[/EMAIL]; including the following...

Getting the far more professional Boots CS people involved ought to get MSE'ers a better chance of getting this one sorted.

Belynda_2

Edna_Bucket wrote:

I have to say that I disagree entirely with your subsequent comment about not wanting to use a "blunderbuss" ML. Fact is, these people and their wretched CS are incorrigible - if they have not learned anything by now from all the complaints and are still touting the same inconsistent excuses (or fob offs, if you think it is a deliberate attempt by Lovefilth management to minimise outlay) then far from a blunderbuss, not even a RPG up the posterior will get them into action.

I would amend your checklist above as follows. If you want to stand a better chance then step iii) becomes:

iii. Then e-mail love film at [EMAIL="msesupport@lovefilm.com"]msesupport@lovefilm.com[/EMAIL]; AND COPY IN BOOTS CUSTOMER CARE AT [EMAIL="btc.cshelpdesk_team@boots.co.uk"]btc.cshelpdesk_team@boots.co.uk[/EMAIL]; including the following...

Getting the far more professional Boots CS people involved ought to get MSE'ers a better chance of getting this one sorted.

Anyone else getting their emails to the Boots CS people returned - not delivered? I have emailed LOVEFILM 8 times now, and they are even overlapping answers, I'm getting different ones everytime, I have been point blank refused this morning, due to not having the 10 titles, which I did. An hour later I got another answer to my email saying they were looking into it!!! Does anyone have an alternate email address for Boots CS? Cheers.

Edna_Bucket_2

There is a Boots online form here - don't know if you'll have a better response from that;

http://www.boots.com/help/BootsStoresServiceComments_contact.jsp?pageName=/help/contact.jsp

arowland

I have had problems too - I emailed as suggested and got the exact same email back saying I didn't have 10 titles on my list, I wasn't aware this was a stipulation of the trial, but emailed back saying I had fulfilled all of the conditions of the trial (not mentioning the 10 titles) and they have now emailed saying I can't have the voucher because it was a 1 month trial and I cancelled after 21 days - I have since emailed back saying the Boots promotion was a 21 day trial, as advised by their customer services call centre and am awaiting a reply - not hopeful :-(

Edna_Bucket_2

Apart from all the other problems people have with this company - mostly listed here and in the other main thread, one of the key things is never getting the same CS person twice (or the same answer twice either!)

Funnily enough, Lovefilm seem to be one of the most protective companies about "real" people and contact details I've come across - I wonder why on earth that should be that they only use generic emails???

However - and I can't remember if I've done this before, but here is a list of senior staffers they seem to have:

Simon Calver: CEO

Andrew Ground: Managing Director (they do appear to have a CEO & MD)

Chris Bird: Head of Marketing Services

Charles Gurassa: Non Executive Chairman

Fliss White: Marketing Manager

From what little I can uncover, the staff email format would appear to be:

firstname.surname@lovefilm.com

which would make it:

Simon.Calver@lovefilm.com

etc, etc.

I don't guarantee at all that will work but it's got to be worth a try for all you very disgruntled hordes of Lovefilm customers, and frankly I'd copy the whole load of those people in on your complaints - this company have made no concerted effort ot sort all this out and the management MUST know what is going on by now, so they desrve 100% all they get.

Go for it - MSE'ers!

Apologies in advance if my best guess on email format is wrong - but at least you've got some names and I hope they are helpful.

bigmac17

I sent Lovefilm a polite email which they did not reply to (Even though their site tells you that they will reply in 24 hours) but the voucher arrived a few days later anyway.

bargainmaiden

i got my vouchers, but my quidco was`declined:mad: thats not fair surely? why cant you have both?