Phones4u (merged)

BigSaver_2

Hi,

I am sending my first chequeback to phones4u. Is below the correct address to send the details to:

Redemption Department
Phones 4u Limited
PO Box 2453
Bristol
BS4 9WR

Does anybody have a contact number for the above?

Also in the "How to Claim" it says send a copy of your most recent netowrk bill, do i just send the first part of my statement or the whole thing?

Thanks

BigSaver_2

BigSaver wrote:

Hi,

I am sending my first chequeback to phones4u. Is below the correct address to send the details to:

Redemption Department
Phones 4u Limited
PO Box 2453
Bristol
BS4 9WR

Does anybody have a contact number for the above?

Also in the "How to Claim" it says send a copy of your most recent netowrk bill, do i just send the first part of my statement or the whole thing?

Thanks

Can anyone confirm if the below address is correct (from phones4u website)?

Redemption Department
Phones 4u limited
P.O. BOX 1276
Mid19458
ST5 9TE

Has anyone claim chequeback within the last month or two? any problems?

alexwalker

I have just been informed by phones4u chequeback that I am out of time for claiming. I contracted 4 phones at Christmas 2006 and duly sent off a claim in March and then June 2007. However, the phone bill I sent them was mine and not my daughters. They now tell me I am out of time and cannot be paid up. In the claim form it just says send a copy of your most recent network bill. Seemingly, mine as the main contractor is not the correct one. They wanted my daughters. This was not mentioned in the How to claim small print. I am potentially going to lose £200 ! Can I contest this and have any chance of success? I am so mad as I am very careful about dates and claiming. I feel I have been duped. My advice is send them all your bills for all the numbers if purchased at the same time. I could have done that very easily. I thought sending my own account bill details would be sufficient. I ramble. I am mad ! Alex

eagleeye

Hello MSE friends
I had bought the cash back phone deal from phones 4u on 18/05/07 .As per the directions i need to send the 1st and the 6th paid monthly invoice .I'm confused as i got the first bill on 18/06/07 which was for two months (70 pounds) .Do i need to send the October invoice or the November invoice along with this 1st invoice?


Purchase date 18/05/07-Tariff orange dolphin -£35 -12month
Invoice date (1st )- 18/06/07-70 pounds (charges from 18-05-07 to 18-07-07)

6th paid invoice - Oct or Nov ?


Here is copy of terms
[FONT=Arial, Helvetica, sans-serif]Terms & Conditions[/FONT] [FONT=Arial, Helvetica, sans-serif]1. How to Qualify
1.1. In order to qualify for our Chequeback offer you must: [/FONT][FONT=Arial, Helvetica, sans-serif]1.1.1. have purchased a qualifying contract handset from one of our retail outlets (if you have received a claim form you have purchased a qualifying handset);
1.1.2. have received and paid your 6th monthly invoice;
1.1.3. have maintained continuous usage on the network and tariff that you connected to up to the start of the qualification period;
1.1.4. provide to us the duly completed paperwork specified in clause 2 below before midnight on the 30th day after the expiry of the qualification period and when you apply to redeem this offer (all redemption applications must be received by this time);
1.1.5. ensure that the mobile phone number on the airtime bill submitted with your application corresponds with the mobile phone number on this claim form.[/FONT]
[FONT=Arial, Helvetica, sans-serif]1.2 You will not qualify for our Chequeback offer if:[/FONT]
[FONT=Arial, Helvetica, sans-serif]1.2.1 you disconnect your handset (for whatever reason) from the network you were connected to at the time you purchased your qualifying contract handset, before making your application to redeem your Chequeback;
1.2.2 you cannot provide to Phones4u all of the paperwork specified in clause 2 below;
1.2.3 you send illegible copies of any of the paperwork specified in clause 2 below;
1.2.4 your airtime service has been prohibited or restricted at all during the qualification period months of service due to non-payment;
1.2.5 we have not received full payment for the goods purchased at the point of connection;
1.2.6 you do not satisfy any of the conditions in clauses 1.1.1 to 1.1.5.[/FONT]
[FONT=Arial, Helvetica, sans-serif]2. How to Apply
2.1. You should send:[/FONT]
[FONT=Arial, Helvetica, sans-serif]2.1.1. this original claim form, duly completed;
2.1.2. a copy of your first and most recent network airtime bill;
2.1.3. a copy of your till receipt for your qualifying contract handset
by post to: Redemption Department, Phones4u Limited, PO Box 2453, Bristol, BS4 9WR[/FONT]
[FONT=Arial, Helvetica, sans-serif]2.2 Phones4u cannot accept responsibility for applications lost or delayed in the post. Proof of posting will not be accepted as proof of delivery.
2.3 we aim to process your application within 30 days of receipt[/FONT]

eagleeye

any one to help !
cash back deals are now more complicated and it's hard for even experienced person to understand.

pstones578

alexwalker wrote: »

I have just been informed by phones4u chequeback that I am out of time for claiming. I contracted 4 phones at Christmas 2006 and duly sent off a claim in March and then June 2007. However, the phone bill I sent them was mine and not my daughters. They now tell me I am out of time and cannot be paid up. In the claim form it just says send a copy of your most recent network bill. Seemingly, mine as the main contractor is not the correct one. They wanted my daughters. This was not mentioned in the How to claim small print. I am potentially going to lose £200 ! Can I contest this and have any chance of success? I am so mad as I am very careful about dates and claiming. I feel I have been duped. My advice is send them all your bills for all the numbers if purchased at the same time. I could have done that very easily. I thought sending my own account bill details would be sufficient. I ramble. I am mad ! Alex

I take it you were claiming back your daughters phone's fee's?

flashtoby

Hi, I hope somebody can advise me, I was collared by an assistant from phones 4 u when walking past the store last friday.

To cut a long story short I foolishly agreed to let them buy me out of my orange contract and signed up for a free phone on a vodaphone contract.

I signed the relevant paperwork but as I have had to wait for my pac code from orange left the store without the new phone.

In the meantime I have change my mind and wish to cancel the vodaphone contract and stay with orange, how do I stand, do I have the 7 day cooling off period even though I purchased in store, I am going to the shop tomorrow, and needto know my rights .

Thanks for any help.

flashtoby

Please, can anybody advise me.

Thank You

flashtoby

Pretty Please !!!

thesaint

Have you read the paperwork that you signed?

flashtoby

Its still in the store, I have'nt been given anything yet