Collect Plus shops don't exist

Former_MSE_Andrea

Hi everyone

Collect+ has asked us to post a reply on the thread. MSE doesn't endorse anything a company says on the Forum.

We are sorry to read this. We take all customer complaints extremely seriously and continually look for ways to improve our service. As a result, we actively monitor forums to see what our customers are saying so that we can feed back internally and pass on any issues to our customer service team.

If you have any questions and would like to get in touch, please contact Paul on paulg@collectplus.co.uk.

Oliver14

MSE_Andrea wrote: »

Hi everyone

Collect+ has asked us to post a reply on the thread. MSE doesn't endorse anything a company says on the Forum.

We are sorry to read this. We take all customer complaints extremely seriously and continually look for ways to improve our service. As a result, we actively monitor forums to see what our customers are saying so that we can feed back internally and pass on any issues to our customer service team.

If you have any questions and would like to get in touch, please contact Paul on paulg@collectplus.co.uk.

What a weird statement so they are sorry about problems and have a jolly time monitoring forums but aren't actually going to do anything about these invisible collect plus agents? That s what uty sounds like anyway.

soolin

Bother. I had two enormous things finish Thursday and offered Collect plus on both as well as Royal Mail standard parcels (about twice as expensive). I sent an invoice showing Collect plus as the default service- and both buyers have paid this morning and opted for Royal Mail. One of them has even left a note saying he has paid the extra for Royal mail as he won;t use anything else.

I'm going to have to find more heavy things to sell now- I'm quite determined to use Collect Plus now i have found a shop that does it.

Obviously_the_best

just remember, you can't send anything bigger than roughly 50x30x30

Obviously_the_best

Oh, and there is a new discount for 20% off, 4500stores, as collect+ has just opened it's 4500th service point

soolin

Obviously_the_best wrote: »

just remember, you can't send anything bigger than roughly 50x30x30

One of the items I sold on Thursday I wrapped extremely carefully as well to keep within the limits as it was actually 3 cms over- so I had to fiddle around cutting down the packing box. I was a bit put out when they opted for Royal Mail- but hey ho, as a buyer I prefer Royal mail as well although I'm not sure I would have paid so much more for the privelege of using it.

Obviously_the_best

I sent one that was 5cm over, they don't care that much, it's just a rough guide

soolin

Well I finally had a buyer agree to Collect plus, so I used it for the first time this morning. According to the tracking it was picked up from the local shop at 11.33am.

Parcel was just over 2kg, so Collect plus quoted £4.99 less I found a £1 discount. Normally it would have gone standard parcels for £7.62. Hopefully this goes well as I have other boxed and ready items to list that go just over the 2kg.

dancecrazylegs

i regularly use collect plus,and have never had a problem, i like the fact that you can drop your parcels off up untill 10pm in ours,no standing waiting at the post office, i usually send parcels that weigh over 1kg with collect plus £3.99 plus tracking is excellent in my opinion,and you can send up to 5kg for only £4.99 as long as it is within the size constrants, but still have to go to the dreaded post office and stand in line with my smaller items,only going to get worse in the next few weeks

soolin

Apparently it arrived in the buyers loacl office last night so hopefully that means it will be out for delivery today.

It isn't the fastest service in the world but th etracking is good