Cancelled Sky - Will They Offer Me A Deal?

dojoman

I have to disagree that Sky will contact you with a better deal if you cancel. I was with them for 19 years, my monthly sub was £85, I cancelled when they would not offer me a better deal and went with Virgin. Nearly 2 months since I cancelled and have not heard from them since, but to be honest I am glad I have migrated to VM, have got more services from them and saving £40 a month as well. Also the first 3 months have an extra £25 discount, so saving £65 for those months, and up to now have been very happy with what I have received off VM.

2Sheds

Cancelled Sky TV 2 months ago (Oct 5th), so far this weekend I've had one letter offering half price for a year and 3 telephone calls.

The telephone calls have offered either a new HD Sky+ Box or 12 months half price.

I said I'd only take the offer if I got both the new HD Box and 12 months half price.

So far they won't budge but they have called me 3 times so far

2Sheds

Gratis wrote: »

Consider what I have written above and suggest to Sky that you would re-subscribe at half-price for a year, with HD as well, if Sky will provide you with a new 1 TB Sky+HD box for £50.

If Sky won't play ball with that in one transaction, investigate doing what I have suggested! :cool:

Cheers, just looked at your link and they are offering £100 of M&S vouchers + the HD box if you sign up/upgrade to HD, so only a £23 outlay if your a M&S shopper or can use them for Xmas presents.

Quite tempted by that one and we'd get to try out HD for a year, but not tempted enough !!!

I should have told them I didn't have the Sky + box any more when they asked, which is a good tip for anyone that has cancelled and is after a new HD Box.

I'll try that next time they call, if they don't play ball, it's money towards a Humax box or the like. Even the kids have managed without Sky and their grades at school are better

marky_dp

Hello Folks,

Just an update on my original post.

I recieved a letter in the post this morning from Sky offering me another 12 months of Sky TV at half price, which i have since taken advantage off.

It has basically taken a month for sky to offer this deal from when the tv went off (mid-november, cancelled mid october).

I now pay £46 a month for sky world, phone and broadband. The only thing the new offer didnt include was the HD pack which i recieved for free before, but which they now wanted to charge £10 for. On that, i said thanks, but no thanks.

Mancunian

marky_dp wrote: »

Hello Folks,

Just an update on my original post.

I recieved a letter in the post this morning from Sky offering me another 12 months of Sky TV at half price, which i have since taken advantage off.

It has basically taken a month for sky to offer this deal from when the tv went off (mid-november, cancelled mid october).

I now pay £46 a month for sky world, phone and broadband. The only thing the new offer didnt include was the HD pack which i recieved for free before, but which they now wanted to charge £10 for. On that, i said thanks, but no thanks.

You'll likely get a call offering hd for £2.50 a month for 12 months soon.

dojoman

Gratis wrote: »

Well, if you told Sky that you were going to shift to Virgin Media and did so, there would be no point in Sky offering you a discounted deal while you are under a new contract binding you to Virgin Media for a year. Sky will keep your details on its database and I would wager that it will try to lure you back with a discounted deal in ten months time.

The main thing is that you are happier with what you have now and have saved money as well! :money:

Would you still be open to this wager?

Gratis

dojoman wrote: »

Would you still be open to this wager?

In principle, yes – most certainly. :money:

In practice, no – for reasons of proof, the fact that you give your location as “Wouldn’t you like to know?”, the fact that currently I am only in Britain on a visit to my family from my home which is abroad, the fact that I don’t know whether you will have the capacity to pay me either at all or in a currency that has any value in ten months’ time when I win and the fact that neither of us knows whether you or I will even be alive in ten months’ time.

It was for those reasons that I wrote “would wager” and not “will wager”.

I hope that answers your question, even if you find it disappointing.

Happy Christmas! :santa2:

Gratis

Mancunian wrote: »

You'll likely get a call offering hd for £2.50 a month for 12 months soon.

I hope you do, but I wouldn't count on it now that Sky has decided and declared that its forthcoming Formula One channel will be "free" to those who pay for HD.

Since it will also be "free" to those who subscribe to Sky Sports, Sky has to fund the cost of the Formula One channel from something and this is a neat way of justifying a fee of £10.25 per month for HD to those who resent being charged it at the moment.

There has been much hopeful speculation that the HD supplement would be dropped entirely – and it might have been, had 3D been more enthusiastically received – but this is a clever way for Sky to keep it in place.

2Sheds

Received my 2nd postcard/letter from Sky offering me 50% for a year.

Quote code SKYID (I think), might be worth someone trying that

So much free time now, we're not tied to playing catch up watching all the stuff we'd recorded.

duchy

Lady_Spender wrote: »

I went through to their 'Thinking of leaving sky' option on the automated phone service.
Top tips from me would be to be extra nice about Sky, their service, their programmes etc etc, but that you're looking to cut costs and having Sky is a luxury..blah...blah.
Worked for me :-) Although I only got 25% off, not 50%. Mine isn't a contract though so I could always phone up again in a month or two and try for the 50% haha.
Good luck

I think it's one of those you catch more flies with honey than with vinegar.
I don't work in retentions but for various reasons do speak to the team there fairly often and the general impression I get is if someone rings up and is nice they are far more likely to get a deal than if you are stroppy and demanding (which makes sense -if you have someone unpleasant -the quickest way to get rid is to say no-whereas if it's someone nice -you're more likely to want to help them out).

Human nature really.
So if you don't want to wait to see if you get a later offer (by which time you might be locked in to a new contract) it might be the better approach.

I was with Virgin before I moved to Sky-Working with Sky's tech teams made me realize how much better the support was-and when I had a speed issue that Virgin could not resolve (it was a throughput issue but they wouldn't have have it) I moved to Sky. Recently when a neighbour had issues with her Virgin BB I needed to speak to their tech for her several times-and they were hopeless.