can i claim the admin fee from catalogues

LEE69_2 · 26 February 2007 at 1:20PM

Working fine here

Your item with reference DH**********GB was delivered from our PRESTON Delivery Office on 24/02/07 .

Thank you for using this service.

The electronic Proof of Delivery may not be available for this item yet. Please allow up to 72 hours after delivery before checking.

LEE69_2 · 26 February 2007 at 1:22PM

Working fine here

Your item with reference DH**********GB was delivered from our PRESTON Delivery Office on 24/02/07 .

Thank you for using this service.

The electronic Proof of Delivery may not be available for this item yet. Please allow up to 72 hours after delivery before checking.

helen81_2 · 26 February 2007 at 1:53PM

still won.t work for me so I rung up their automated service,that worked..they recieved my letter on the 23rd so should hear from them soon fingers crossed.

Helen x

helen81_2 · 27 February 2007 at 2:14PM

My £10 cheque has been cashed so shouldn't be long now till I get statements. How's everyone else getting on? Anyone had any luck with them yet?

Helen x

LEE69_2 · 27 February 2007 at 2:35PM

Sent a letter back highlighting all the charges.
They received it on the 24th Feb.

wendylc · 27 February 2007 at 7:45PM

Can we claim for charges from mail order cataloges ( studio cards my main one ).
I am asking on behalf of my sister who is charged for been late £20 then £11 intrest.
She is allways on time but sometimes because of the post she ends up being late and gets charged, so because I am starting the ball rolling with my bank and the charges war. I was wondering if she could do the same with Studio cards,seen as you can do it with store cards etc etc.:think:

tjwhittaker · 28 February 2007 at 11:11AM

I want to send a letter asking for the charges back which were made with studio cataloge but unsure on what letter to send as i cannot send the bank one.

Any one help me on this please.

GEM4444 · 28 February 2007 at 10:13PM

I've been one of the successful ones in claiming back my bank charges. I'm going through the process with my credit card comapny at the moment. Just wondered if I can claim back charges from my catalogue account? It'd be for things like late payment fees. Any ideas?

I'm just greedy but hey if I can than why not!!

EmmaJay · 1 March 2007 at 5:09PM

Sent letter to Daxon requesting refund.

received this reply

The interest charge is added using the previous balance at the top of each
statement, less any returned items.
Where interest is charged, the value will not be less than 50 pence per
statement.
If you pay the full balance, to reach us by the due date shown on the statement no interest is charged.
We are writing in response to your recent enquiry regarding the administration
charge on your account.
Details of the charges are printed in the company policy in the back of our
current catalogue.
Whilst we appreciate your comments, we are sorry but on this occasion, our
charges will stand.

Sent them the following,

I refer to default charges applied to my account, £38.92, which I have requested you pay back.

I wrote to you on 19th January 2007, making the original request for a payment in settlement of my claim. As I have not received a satisfactory response, I am writing to inform you I intend to claim the full amount together with court fees in the proceedings through the county court.

This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the court will rule in my favour.

I look forward for a full response to this letter within seven days, otherwise I will commence court proceedings to reclaim my money.

Received this reply

We are sorry you are not happy with our Company policy regarding interest and Administration charges but our decision stands .As previously advised terms and condiitons are shown clearly in the back of your catalogue.If you still refuse to make this payment please be aware that this account will be passed to a Debt Collection Agency.They are authorised to take any action necessary to recover the outstanding balance.

So what do I do now. We are talking less than £40 although probably added more charges now.
Should I pay up and then claim it back?
Is it worth starting court proceedings over such a small amount?

Help please!!

Bossyboots · 1 March 2007 at 5:28PM

Is that £38.92 all penalty charges and if so, how does it break down - i.e. how many charges made that total? You will be liable for interest on items you haven't paid for if that is what their t&cs say so can't claim that back.