can i claim the admin fee from catalogues

lmeehan67

LEE69 - someone from STUDIO called me back today, she said just return the vouchers no problem with a covering letter and they will issue me with a cheque instead....am going to do it recorded delivery though just to make sure there is no problems !

Spendi

lmeehan67 wrote:

LEE69 - someone from STUDIO called me back today, she said just return the vouchers no problem with a covering letter and they will issue me with a cheque instead....am going to do it recorded delivery though just to make sure there is no problems !

Thanks for this - i will send mine back today as well

LEE69_2

lmeehan67 wrote:

LEE69 - someone from STUDIO called me back today, she said just return the vouchers no problem with a covering letter and they will issue me with a cheque instead....am going to do it recorded delivery though just to make sure there is no problems !

Thanks,we'll do this too.:beer:

pigsmightfly

lmeehan67 wrote:

LEE69 - someone from STUDIO called me back today, she said just return the vouchers no problem with a covering letter and they will issue me with a cheque instead....am going to do it recorded delivery though just to make sure there is no problems !

Yes I would if I were you.

What a pain though! Why did they not just send a cheque in the first place

they are probably thinking that if no-one challenged them about it, they would end up getting all the money again....in theory :mad:

joe1965

Sent my letter to Studio asking for my statements and got them back within a week.
BUT, as they don't charge for them, the ten Pound cheque I sent them hasn't been returned, they have credited to my Studio account!
This must be illegal?
It wasn't sent for the purpose of payment on the account, but to cover the possible cost for the statements.
Should I just demand it back or report them as well?

LEE69_2

Wife's account needed a payment so was no loss to us.
Your circumstances may be different,your choice.

joe1965

I sent the first letter to Studio Cards with a £10 cheque to get my statements. They sent them to me within the week informing me that as they don't charge for the service they would credit the money to my account!
Is this legal?, I sent the cheque for a specific reason and they have used it for a differnt purpose.
What can I do about it? Just ask for the money back or get the money back and report them to the relevant authority ?

nickmack

joe1965 wrote:

I sent the first letter to Studio Cards with a £10 cheque to get my statements. They sent them to me within the week informing me that as they don't charge for the service they would credit the money to my account!
Is this legal?, I sent the cheque for a specific reason and they have used it for a differnt purpose.
What can I do about it? Just ask for the money back or get the money back and report them to the relevant authority ?

I'm not sure I understand the problem. From what I interpret, they have refunded your £10 and given you the statements, is this correct?

Beate

They have credited the money to your account. What money exactly do you want back on top? It seems some people are never satisfied.

joe1965

nickmack wrote:

I'm not sure I understand the problem. From what I interpret, they have refunded your £10 and given you the statements, is this correct?

They have not refunded the £10 back to me. They have credited it to my Studio account. That was not what it was sent for though. This months payment has already been made.
Surely they should have returned the cheque to me and not cashed it for a purpose for which it wasn't intended?