can i claim the admin fee from catalogues

lmeehan67

Today I received £230 worth of STUDIO vouchers but I want the cash. I have phoned and someone was supposed to call me back but nothing yet.....did anyone else who has been successful with STUDIO get this....will they swap it for cash ?

shariatlanta

Haven't started my claim against Ace catalogue yet but in your position I would be tempted to write back and say that you didn't pay them in vouchers so why should you accept vouchers from them, it must be their way of saying yes we will refund your charges but we'll only give you vouchers so you have to spend it with us, ultimately they aren't losing anything.

LEE69_2

Wife got the same today,all vouchers.
Like the wife said she paid her account in cash,and expects to be refunded in cash.

LEE69_2

Been advised to contact ACE and see who they are regulated by.

LEE69_2

I have contacted

http://www.mota.org.uk/contact-mota.html

And they are going to get back to me.

Spendi

ive been refunded by studio in vouchers as well !

What next ? any ideas ?

pigsmightfly

Spendi wrote:

ive been refunded by studio in vouchers as well !

What next ? any ideas ?

Can't believe they are trying to do this. If I got vouchers I know where I'd be telling them to put them! :mad:

LEE69_2

Spendi wrote:

ive been refunded by studio in vouchers as well !

What next ? any ideas ?

They also settled the account,which i think is naughty too.

Ill post as soon as i've spoken to "MOTA"

Spendi

Thanks Lee

I will be very interested to see what they have to say - i dont want vouchers, my balance is £10 in credit and i wont be using them again !

LEE69_2

So they paid your arrears off aswell?